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Wells Fargo Tech Bus Services Associate in West Des Moines, Iowa

Job Description

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as 'Personal Cell' or 'Cellular' in the contact information of your application.

At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Wells Fargo Technology is a team of more than 40,000 information technology and security professionals who help keep Wells Fargo at the forefront of America's diversified financial services companies. Employees execute an engineering-led IT strategy to deliver stable, secure, scalable and innovative services that provide Wells Fargo global customers ‘round-the-clock' banking access through in-store, online, ATM, and other channels. Wells Fargo Technology plays a critical role in the company's customer and employee experience, business and risk management transformation, and growth agenda.

A Tech Business Service Associate with the Enterprise Availability and Coordination Office (EACO) will be responsible for managing the end-to-end system availability for large incidents, with a focus and specialization with Commercial Banking applications or Infrastructure components (network, security, storage, messaging and mainframe environments). Responsible for facilitating the relationship between the technology organization and client by managing and supporting the delivery of technology products and services. Client is typically internal to the Technology organization. Acts as the point of contact for the client and the appropriate technical groups from the beginning of an EACO issue to the completion of preventative actions. Maintains regular contact with management within Technology and the supported client area.

Incident Management issues require excellent verbal and written communication skills used to facilitate issue calls and communicate with all levels of management.


  • Facilitate production bridge calls and compose business communications regarding impacts with a high degree of accuracy for the effect to the business and customers.

  • Assign the correct severity based on documentation and active understanding of the impacts.

  • Collaborate with other incident management teams to review severity guidelines and update as needed.

  • Identify actions needed to prevent issues from recurring and assign Preventative Actions to owning teams.

On-call responsibilities every 6-8 weeks on nights/weekends.

Required Qualifications

  • 5+ years of technology experience

  • 3+ years complex issue resolution experience

  • 2+ years of technology delivery and relationship management experience with small and large business units in a large corporate environment

Desired Qualifications

  • Experience managing medium technology development efforts within a major line of business

  • Ability to influence across all organizational levels, particularly senior management

  • Ability to execute in a fast paced, high demand, environment while balancing multiple priorities

  • Ability to exercise independent judgment and creative problem solving techniques

  • Excellent verbal, written, and interpersonal communication skills

  • Knowledge and understanding of technology infrastructure: data center, network, storage, and compute domains

  • Knowledge and understanding of technology production support: in a highly critical environment

  • Strong analytical skills with high attention to detail and accuracy

  • 5+ years of application production support experience

  • Experience facilitating meetings

Job Expectations

  • Ability to work on call as assigned

Street Address

AZ-Tempe: 1305 W 23rd St - Tempe, AZ

IA-West Des Moines: 7001 Westown Pkwy - West Des Moines, IA

NC-Raleigh: 1100 Corporate Center Dr - Raleigh, NC

MN-Minneapolis: 600 S 4th St - Minneapolis, MN


All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Company: Wells Fargo

Req Number: 5555295-1

Updated: 2021-01-14 22:26:54.807 UTC

Location: West Des Moines,IA