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Wells Fargo Systems Operations Sr Engineer - IBM BPM Cornerstone Prod Support in West Des Moines, Iowa

Job Description

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as “Personal Cell” or “Cellular” in the contact information of your application.

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Technology sets IT strategy; enhances the design, development, and operations of our systems; optimizes the Wells Fargo infrastructure; provides information security; and enables Wells Fargo global customers to have 24 hours a day, 7 days a week banking access through in-branch, online, ATMs, and other channels.

Our mission is to deliver stable, secure, scalable, and innovative services at speeds that delight and satisfy our customers and unleash the skills potential of our employees.

Cornerstone Application Production Support Team

The primary mission for core services is the delivery of technology solutions with sustainable compliance, efficiency and innovation across the bank. As we move forward the big opportunity is to create common solutions and services that are measurable and that the entire Wells Fargo enterprise can take advantage of to simplify, modernize and transform.

The Cornerstone Application Production Support (CAPS) team provides Level 2 production support for Cornerstone, which is an enterprise customer due diligence, AML, and KYC globally satisfying multiple regulatory jurisdictions. This team provides key IT Service Management services including Production Support, Incident Management, Problem Management, Change Management, and Release & Deployment Management.

Level 2 support comprised of application support personnel responsible to ensure full availability during business hours or as agreed by the stakeholders. This includes responding to customer requests to ensure all customer requests are satisfied in a timely fashion and if necessary, utilize work around technical solutions. Support is provided by follow the sun model and is escalation point for engagement by technology, business, and operations for all application issues.

This application support specialist position is responsible for performing Production support functions and execution of application support services including service requests, incident triage, ticket management, change deployment and root cause analysis. Expected to work closely with more senior SME’s and development to grow knowledge of the application in support of our core business needs.

Successful characteristics for this role: Delivery of production support services, developing strong partnerships, balancing multiple priorities, understanding and supporting a changing environment, and driving efficient improvements.

Responsibilities include:

  • Deliver day-to-day application production support services for Cornerstone (CDD/KYC/AML)

  • Lead technical triage activities for Low to medium severity incidents

  • Complete critical requests on demand to support our clients and application.

  • Troubleshoot complex production issues leverage partner teams and learn from Subject Matter Experts

  • Drive efforts to find root cause as part of problem management and to provide

  • Facilitate continuous improvement to increase stability, client delight and operational excellence.

  • Identify and aid with development of improvements through automation.

  • Build strong partnerships across technology, business, and operational teams.

  • Able to be successful in a matrixed structure with a globally dispersed virtual team.

Required Qualifications

  • 7+ years of systems support analysis experience demonstrated through work or military experience

  • 4+ years of experience working in managed services as demonstrated through work, military, or education

  • 3+ years of IBM BPM experience

  • 5+ years of business process experience

Desired Qualifications

  • Experience supporting an enterprise-level environment

  • Ability to interact with all levels of an organization; including management

  • Strong team or technical leadership experience

  • Strong verbal, written, and interpersonal communication skills

  • A BS/BA degree or higher

  • Knowledge and understanding of Anti Money Laundering (AML) financial compliance investigations

  • Solid problem solving skills

  • Strong analytical skills including the ability to research and resolve confirmation discrepancies

  • Strong analytical skills with high attention to detail and accuracy

  • 2+ years of Splunk experience

  • Advanced problem solving and technical troubleshooting capabilities

  • A BS/BA degree or higher in science or technology

  • 1+ year of customer service experience

  • 1+ year of operations environment experience

  • 1+ year of risk and regulatory compliance experience

  • 5+ years of IBM BPM experience

Other Desired Qualifications

  • 1+ year of experience integrating with IBM BPM RESTful API

  • Customer Due Diligence (CDD), Anti Money Laundering (AML), and Know Your Customer (KYC) prior experience

  • Experience with IBM IID,

  • Knowledge of Webshpere Lombardi Edition

  • Certification in IBM BPM

Job Expectations

  • Ability to work on call as assigned

  • Flexibility to work in a 24/7 environment, including weekends and holidays

  • Flexibility to adjust work schedule in accordance to the time zone for the market you are supporting

Street Address

AZ-Chandler: 2600 S Price Rd - Chandler, AZ

AZ-Chandler: 2700 S Price Rd - Chandler, AZ

AZ-Chandler: 2800 S Price Rd - Chandler, AZ

TX-Irving: 2975 Regent Blvd - Irving, TX

IA-West Des Moines: 800 S Jordan Creek Pkwy - West Des Moines, IA

MN-Minneapolis: 600 S 4th St - Minneapolis, MN

MN-Minneapolis: 550 South 4th St - Minneapolis, MN

MN-Minneapolis: 255 2nd Ave S - Minneapolis, MN

MN-Minneapolis: 2650 Wells Fargo Way - Minneapolis, MN

NC-Raleigh: 1100 Corporate Center Dr - Raleigh, NC


All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Benefits Summary


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Company: Wells Fargo

Req Number: 5580698-6

Updated: 2021-06-14 02:41:18.598 UTC

Location: West Des Moines,IA