City of West Des Moines Help Desk Specialist in West Des Moines, Iowa

Help Desk Specialist

  • Type:Full Time

  • Salary/Pay Rate:$44,461 - $66,025/annually

  • Posted Date:09/13/2018

  • Deadline to Apply:09/27/2018

    Job Details





Click here to review a Summary of Employee Benefits

Civil Service Status

This is a Civil Service position

Regular Hours

8 a.m. - 5 p.m., Monday through Friday

Overtime and Weekend Work as Required

Tentative Start Date

November, 2018

Job Summary & Requirements

Under the general direction of the Director, performs administrative support, accounting/payroll duties for the department. Under the general direction of the IT Operations Manager, provides Tier 1 and some Tier 2 desktop, laptop, and mobile device support.

High School Diploma or equivalent. Associate’s Degree in IT related field preferred. 3-5 years of help desk or admin support work in an IT function, general office work with technical support duties or progressively increasing experience in PC hardware and software applications.

Physical/Drug Test

Post offer, pre-employment physical and drug test required.

Steps to Apply

Steps to Apply:

  1. Profile: You must complete an online profile. This includes ALL sections under the "My Profile" section. (Link to online application system provided below).

  2. Attachments: You must attach the following documents to your profile under the "My Attachments" section:

a) Resume

b) Cover Letter

c) Written Questionnaire (link provided below)

  1. Applying for Position: Once you have completed your profile, you MUST apply for the position (The link to Apply is located on the right side of the main menu. An email will be sent confirming you have applied. It will also be displayed in the My Application History section).

Click to open: Written Questionnaire

All steps MUST be completed before the posted deadline to be considered for this position. If you have any questions during the application process, please contact Human Resources at 515-222-3616.

Deadline to Apply

September 27, 2018 @ 11:59 PM

Apply Here!

City of West Des Moines Online Application System

Application Materials & Related Documents

Full Job Descriptions

You will need to complete an online profile and apply for this position online. There are Instruction Sheets under the Employment section of our City website as well as a number of topics in our FAQ section. If after reviewing these help guides you still need additional help, please visit or contact Human Resources 515-222-3616.

If you are currently employed with or you have been employed with the City in the last three years (in any capacity), do NOT create a new profile. Contact Human Resources at 515-222-3616 for instructions on how to log in.

If you have applied for a position with the City of West Des Moines since July 2009, please refer to the instruction sheets above.

Contact Information


Human Resources, 2nd floor

4200 Mills Civic Parkway

PO Box 65320

West Des Moines, IA 50265-0320

515-222-3616 (phone)

515-273-0601 (fax)