The Iowa Clinic Help Desk Specialist (Full-Time) in West Des Moines, Iowa
Help Desk Specialist (Full-Time)
ITWest Des Moines, Iowa
Join The Iowa Clinic's IT department! We are now hiring for a full-time Help Desk Specialist. This position will:- Work on a number of different computer operations- Answer daily help desk calls to IT (60+ calls/day)- Respond to and diagnose computer software problems with end user - Typically able to resolve less complex issues immediately while more complex problems are assigned to second level support personnel- Maintain daily backups for all systems- Add new users to all systems for ITThe schedule for this role will be Monday - Friday, based around the hours of 7am - 5pm (8 hour days) in West Des Moines.
Qualifications/Requirements- Technical/Vocational degree preferred or equivalent experience- Two years previous working knowledge of computer operations required
Why Work at The Iowa Clinic?At The Iowa Clinic, our physicians and employees are our most valued resource and the differentiator in the service and care we provide. By applying customer service core values of friendliness, respect, ownership, service excellence and teamwork, we create a work environment where each individual can contribute and excel. The Iowa Clinic values the diversity and unique skills and talents of each individual and strives to create a workplace that supports and develops its people. The Iowa Clinic is locally owned by doctors living and working in our communities. That means decisions about patient care are determined by you and your physician, not someone else. We are proud that our 250+ healthcare providers consistently rank top in quality and outcomes as recognized by Iowa's largest health insurer.
We also offer competitive benefits - including one of the most generous 401(k) employer profit sharing programs in the metro!