Robert Half International Help Desk Analyst I in WEST DES MOINES, Iowa
If you're looking for work as a Help Desk Analyst and want to work in an innovative and fast-paced environment, Robert Half Technology might have the job for you. You're the perfect candidate for this job if you are a creative with a talent for solving both routine and unique problems. This is a position that will support local and field users as a highly visible role that has a positive impact on both the department and the company. This Help Desk Analyst role is based in the West Des Moines, Iowa area and is a long-term temporary-to-full-time opportunity.
What you get to do every day
Diagnose recurring technical issues and implement solutions to address the root of the problems
Offer IT support for operating systems, productivity software, and a variety of other applications used internally
Independently investigate and implement solutions to technical issues
Provide service on technical help tickets submitted via phone, email, and walk-ups
Experience with IT support ticketing systems
Firm grasp of basic networking concepts
Demonstrated knowledge of user administration and bug fixing in a client server environment
Experience installing and configuring operating systems, networked and local printers, and business applications
Proficiency in Hardware Issues
Provide Technical Support experience
Experience with Technical Support
Computer Hardware experience
Command of Desktop Hardware
Ability to simplify complex problems and build solutions
Robert Half Technology matches IT professionals with remote or on-site jobs on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities.
Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches you with jobs.
When you work with us, you’re working with the best. Robert Half has been recognized as one of FORTUNE’s “Most Admired Companies” every year since 1998 and was named to Forbes’ inaugural list of America’s Best Temporary Staffing Firms.
Questions? Call your local office at 1.888.490.4429. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.
Robert Half International
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