Mass Markets CUSTOMER SUPPORT TECHNICIAN -- Immediate Openings in West Des Moines, Iowa
A Customer Support Technician handles inbound and outbound phone interactions to and from residential and business customers. You will be providing top class customer service along with educating customers on products and services provided, upselling on new products or services and ensuring a fantastic customer experience. Candidates should be reliable with a good track record of attendance and problem solving, have great communication skills and want to constantly learn on the job.
LOOKING FOR A SCHEDULE THAT WORKS WITH YOUR LIFE?
Mass Markets is able to offer a wide range of full-time and part-time scheduling options for qualified candidates. There are multiple shifts and weekly work hour variations available to our team members. Please ask a Talent Acquisition Specialist about the different types of creative scheduling options that are available at your location. Whether you are a busy parent, student, or just want control of your work life balance, flexible, customized scheduling is one of the perks of working at Mass Markets.
SHIFT TYPES AVAILABLE
Full-Time Day Shift Part-Time Day Shift Mid-Shift (Afternoon-Evening)
Full-Time Early Bird Shift (Very Early Morning) Part-Time Evening Shift Weekend Warrior Shift (Sat./Sun.)
4X10 Shift (10 Hours a Day for 4 Days) Full-Time Every Other Day Part-Time Every Other Day
Full-Time 3 Weeks On, 1 Week Off Part-Time, 2 Days On, 2 Days Off And More...
WHAT IS A CUSTOMER SUPPORT TECHNICIAN?
In this role, you will be responsible for handling inbound customer service inquiries using state of the art contact center technology and customer experience methodology. As a highly trained expert on products, technology and business process, you will work on behalf of some of the most recognized brands in the world. This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services and ensure best in class customer experience. In addition to being the best in the business when it comes to customer interactions, you will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day. In addition to being an all-around great asset to the team, our entry level customer care representatives are responsible for the following tasks.
Listen to and resolve customer issues
Utilize systems and technology to complete account management tasks
Recognize sales opportunity and apply sales skills to upgrade customers
Explain and position the products and processes when interacting with customers
Appropriately escalate customer dissatisfaction
Ensure first call resolution through problems solving and effective call handling
HOW DO YOU KNOW IF YOU WOULD LIKE WORKING AT MASS MARKETS?
You enjoy talking to people and helping them resolve any frustrations they may be facing
Problem solving gets you excited
You are money motivated, you like getting paid more for doing more
You’re a quick learner and thrive on change
You have experience in entry level customer facing positions such as retail, bartending, receptionist roles, phone jobs, sales, purchasing, hospitality, customer service, food service, or administrative office roles where you liked interacting with customers
You love talking; people even say you should get paid for talking (perfect fit!)
LIKE WHAT YOU ARE HEARING? WONDER IF YOU HAVE WHAT IT TAKES?
Great! Here are the qualifications for a Customer Support Technician:
High school diploma or equivalent; College Students, Interns, and recent College Graduates are welcome
Must have the ability to learn customer service software applications
Must be proficient with basic PC skills
Ability to multi-task in a fast paced environment
Minimum 18 years of age
Previous experience in retail, bartending, receptionist roles, phone jobs, sales, purchasing, hospitality, customer service, food service, or office/administrative roles is a plus, but not required since we train all new employees for the job.
LOOKING FOR AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?
At Mass Markets we believe that hard work should pay off, so we make sure that our compensation and total rewards are exceptional. Our people are not just employees; they are our most important resource! Standard starting compensation includes a base hourly wage commensurate with experience, an hourly attendance bonus, and a weekly performance bonus. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year.
Employees earn generous paid time off as well as paid holiday’s and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include cash uploads to company issued Visa card, prizes such as computers, tablets, phones, TV’s, trips, tickets, and even cars.
All employees are eligible for MEC medical plans after 30 days and group medical, dental and vision benefits after 90 days. Optional Roth IRA retirement accounts, Term Life Insurance and Whole Life Insurance plans are available to all employees each open enrollment period.
Total Rewards Breakdown
Competitive Starting Compensation Weekly Bonus Opportunity Daily Contest Payouts
Weekly Pay Cycles Paid Time-Off Full-Benefits (Medical, Dental, Vision)
Multiple Job Types to Choose From Growing Company with Fortune 50 Clients Paid New Hire and Continuous Improvement Training
Daily, Week, and Quarterly Recognition Company Debit Card (With Daily Cash Uploads) Paid Holidays
Retirement IRA Options Guaranteed Issue Term Life Insurance Whole Life Insurance Investment Options
Regular Raises and Career Progression Flexible Scheduling Options Employee Development and Advancement Programs
Employee Discount Program Fun, Engaging Work Environment Cash and Prize Incentives
Modern Work Environment Casual Dress Code Relocation Potential
Mass Markets, an MCI Company, is a world leader in advanced, tech-enabledB2B, B2C and H2H contact centertelesales, customer care and digital services. With a culture built on customer experience, we are committed to praiseworthy customer interactions that create value for our clients. Since 2003, Mass Markets has delivered innovative, high-impact, agile, scalable, and compliant business process outsourcing services with superior quality and performance. People-powered and tech-enabled, we SAVE, SELL and SERVICE across the customer life-cycle; weSOLVE complex people, process, and technology challenges.
Mass Markets is proud to be an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of age, race, color, creed, religion, sex, sexual orientation, gender, gender identity or expression, medical condition, national origin, ancestry, citizenship, marital status or civil partnership/union status, physical or mental disability, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state or local law. Mass Markets will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.
DepartmentCustomer Service Representative (CSR)
TypePart-Time and Full-Time
ScheduleFlexible Day, Evening & Weekend Shifts | M-F, S
Wage DescriptionUp to $13.50/hr.* | Base + Bonus | Full Benefits
EducationHigh School Diploma/GED
Min. Years Experience0