Mass Markets CUSTOMER SUPPORT SPECIALIST -- Full-Time & Part-Time in West Des Moines, Iowa

POSITION OVERVIEW

As a full-time or part-time Customer Support Specialist, you will handle incoming phone interactions with a commitment to customer satisfaction. Candidates will provide customers with service and sales support for related inquiries, directing calls to the managerial team when appropriate. You should have excellent communication skills, willing to learn on the job and be highly reliable. Choose from several entry-level shifts and schedules.

7780 Office Plaza Dr S #100, West Des Moines, IA 50266

SCHEDULE

NEED A SCHEDULE THAT WORKS WITH YOUR LIFE?

Mass Markets offers a wide range of full-time and part-time scheduling options for qualified candidates. There are multiple shifts and weekly work hour variations available to our team members. Please ask a Talent Acquisition Specialist about the different types of creative scheduling options that are available at your location. Whether you are a busy parent, student, or want control of your work life balance, flexible, customized scheduling is one of the perks of working at Mass Markets.

SHIFT TYPES AVAILABLE

Full-Time Day Shift Part-Time Day Shift Mid-Shift (Afternoon-Evening)

Full-Time Early Bird Shift (Very Early Morning) Part-Time Evening Shift Weekend Warrior Shift (Sat./Sun.)

4X10 Shift (10 Hours a Day for 4 Days) Full-Time Every Other Day Part-Time Every Other Day

Full-Time 3 Weeks On, 1 Week Off Part-Time, 2 Days On, 2 Days Off And More...

POSITION RESPONSIBILITIES

WHAT IS A CUSTOMER SUPPORT SPECIALIST?

You will be responsible for handling inbound service inquiries using state-of-the-art contact center technology and customer experience methodology. As a highly trained expert on products, technology, and business process you will work on behalf of some of the most recognized brands in the world. This role requires you to interact with hundreds of customers each week, resolving support issues and ensuring best in class customer experience. As an all-around great asset to the team.

Our entry-level Customer Support Specialists are responsible for the following tasks:

  • Assist customers, handle inquiries, provide resolutions

  • Professionally maintain existing client relationships

  • Learn customer service, program knowledge, empathy

  • Escalate customer dissatisfaction appropriately

  • Utilize systems to complete account management

  • Handle first call resolution with effective communication

CANDIDATE QUALIFICATIONS

WONDER IF YOU HAVE WHAT IT TAKES?

Mass Markets provides all new employees with paid, world-class training. Qualified candidates will be willing to learn new products, processes, and technology. Candidates should be confident, driven, and positive individuals that will represent the company and its customers professionally. Experience in customer care, sales, or phone-based roles is a plus but not required.

Other Customer Support Specialist Qualifications Include:

  • High school diploma or equivalent; College Students, Interns, and recent College Graduates are welcome

  • Must have the ability to learn customer service software applications

  • Must be proficient with basic PC skills

  • Ability to multi-task in a fast paced environment

  • Highly reliable

  • Minimum 18 years of age

Previous experience in retail, bartending, receptionist roles, phone jobs, sales, purchasing, hospitality, collections, customer service, food service, or office/administrative roles is preferred, but not required since we train all new employees for the job.

COMPENSATION DETAILS

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

At Mass Markets we believe that hard work should pay off, so we make sure that our compensation and total rewards are exceptional. Our people are not just employees, they are our most important resource! Standard starting compensation includes a base hourly wage commensurate with experience, an hourly attendance bonus, and a weekly performance bonus. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year.

Employees earn generous paid time off as well as paid holiday’s and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include cash uploads to company issued Visa card, prizes such as computers, tablets, phones, TV’s, trips, tickets, and even cars.

All employees are eligible for MEC medical plans after 30 days and group medical, dental and vision benefits after 90 days. Optional Roth IRA retirement accounts, Term Life Insurance, and Whole Life Insurance plans are available to all employees each open enrollment period.

Total Rewards Breakdown

Competitive Starting Compensation Weekly Bonus Opportunity Daily Contest Payouts

Weekly Pay Cycles Paid Time-Off Full-Benefits (Medical, Dental, Vision)

Multiple Job Types to Choose From Growing Company with Fortune 50 Clients Paid New Hire and Continuous Improvement Training

Daily, Week, and Quarterly Recognition Company Debit Card (With Daily Cash Uploads) Paid Holidays

Retirement IRA Options Guaranteed Issue Term Life Insurance Whole Life Insurance Investment Options

Regular Raises and Career Progression Flexible Scheduling Options Employee Development and Advancement Programs

Employee Discount Program Fun, Engaging Work Environment Cash and Prize Incentives

Modern Work Environment Casual Dress Code Relocation Potential

ABOUT US

MASS MARKETS

Mass Markets, an MCI Company, is a world leader in advanced, tech-enabled B2B, B2C and H2H contact center telesales, customer care and digital services. With a culture built on customer experience, we are committed to excellent customer interactions that create value for our clients. Since 2003, Mass Markets has delivered innovative, high-impact, agile, scalable, and compliant business process outsourcing services with superior quality and performance. People-powered and tech-enabled, we SAVE, SELL and SERVICE across the customer life-cycle; we SOLVE complex people, process, and technology challenges.

Mass Markets is proud to be an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of age, race, color, creed, religion, sex, sexual orientation, gender, gender identity or expression, medical condition, national origin, ancestry, citizenship, marital status or civil partnership/union status, physical or mental disability, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state or local law. Mass Markets will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.

ABOUT MCI

MCI is the Parent Company for the following businesses: Gravis Apps, Mass Markets, and OnBrand24. MCI acquires and operates companies that provide tech-enabled BPO CX services, software applications, and technology to mid-market & enterprise customers. MCI is a multi-faceted tech-enabled business services supplier with a synergetic product and services portfolio and an expert leadership team. Our focus is on the development and delivery of dynamic technology, human capital, and professional services.

ID2018-2190

Updated Date11/6/2018

DepartmentCustomer Service Representative (CSR)

TypePart-Time and Full-Time

ScheduleFlexible Day, Evening & Weekend Shifts | M-F, S

Wage DescriptionUp to $13.50/hr.* | Base + Bonus | Full Benefits

BonusWeekly

EducationHigh School Diploma/GED

Min. Years Experience0