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CommonSpirit Health Customer Support Coordinator in WEST DES MOINES, Iowa


CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S. & from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources CommonSpirit is committed to building healthy communities advocating for those who are poor and vulnerable and innovating how and where healing can happen both inside our hospitals and out in the community.


  • Provides support to users on all approved computer applications and hardware.

  • Coordinates information sharing to RIS/PACS personnel, department management, radiologists, IT, and other Medical Imaging information system users.

  • Maintains ongoing technical expertise on computer products.

  • Maintains computer vendor contracts.

  • Performs problem determination and resolution of all aspects. This includes dictation, R%IS, and PACS systems, as well as procedural problems.


  • High school diploma preferred or high school equivalency

  • Basic Life Support (BLS) for the Healthcare Provider certified or obtained within three (3) months of hire.

  • Two years of experience in a customer service environment

  • Two years working in a Medical Imaging environment or other healthcare organization.

  • Working knowledge of PACS software.

  • Working knowledge of clinical health care information systems computer applications is preferred (patient management, nursing orders, patient accounting, etc).

  • General office and business protocol knowledge preferred.

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Requisition ID 2021-155178

Employment Type Full Time

Department Patient Relations / Customer Service Satisfaction

Hours / Pay Period 80

Shift Day

Standard Hours 8a -5p

Facility / Process Level : Name MercyOne West Des Moines


Equal Opportunity CommonSpirit Healthâ„¢ is an Equal Opportunity/ Affirmative Action employer committed to a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, parental status, ancestry, veteran status, genetic information, or any other characteristic protected by law.