Sammons Financial Group Customer Contact Specialist in West Des Moines, Iowa
Sammons Financial Group offer some of today’s most sought after life insurance, annuity, and retirement planning products. As a privately held company, our leaders and employees remain consistently focused on long-term growth, making decisions that allow us to deliver on our commitments to customers, distribution partners, our employees, and our communities. Individually, our companies provide value in the products and services they offer. Together we represent a history of strength and longevity.
Casual dress which includes jeans.
Core business hours are M-Th 7:30am -5pm, Fridays 7:30am-12:30— Friday Afternoons off all year long
Great benefits and PTO including medical, dental, vision, wellness plan, charitable giving programs, education assistance… to name a few!
ESOP- A retirement plan completely funded by the company!
Rich culture- driven by private ownership and intentional leadership.
A Customer Contact Specialists communicates verbally with policyowners, agents, third parties and internal support departments in matters relating to customer needs. Approach all interactions with the customer at the forefront, using the corporate shared values as the guide for all interactions.
Bachelor degree preferred
Must have the ability to communicate effectively and tactfully with agents and policyowners
Must have knowledge of and ability to maneuver through multiple information screens
Previous customer service/call center experience preferred
Excellent verbal and written communication skills
Must have strong organizational skills
Strong problem solving skills
Ability to work efficiently and independently or in a team environment
Able to adapt to frequent change