OLYMPUS CORPORATION OF THE AMERICAS Onsite Support Specialist in WEST BURLINGTON, Iowa

The Onsite Support Specialist's primary role is to provide customer support of Olympus equipment in the Operating Room and/or other specified departments by focusing on managing all relevant equipment, providing basic trouble shooting, and provides training for proper care and handling of Olympus equipment. Requires an Associate's degree or equivalent relevant experience, Relevant job history will be considered and Minimum 1 year of related equipment experience/knowledge in electrical engineering, biomedical engineering, nursing, computer science, or related discipline is required. Operating room experience and demonstrated knowledge of anatomy, surgical procedures and aseptic technique is preferred. Solid working knowledge of electronics and audiovisual equipment is desired. Basic computer skills including Microsoft office, strong verbal and written communication skills are necessary. Job Duties: Assisting Olympus personnel with the installation of equipment. Coordinating schedules with audiovisual providers and boom manufacturers for installation. Setting up and breaking down of plug & play video tower/system equipment, according to IFU instructions. Providing in-servicing sessions for operation room personnel on Olympus equipment regularly, based on staff needs. Providing clinical equipment management support on all Olympus equipment (pre, intra & post OP). Evaluating and resolving equipment malfunctions as necessary; may include basic electronic troubleshooting. Coordinating periodic evaluations of the equipment with the customer to make determinations as to repair or replacement needs in the event of damage, loss, wear and tear, etc. Performing routine maintenance on the equipment, including pre-use inspection, evaluation of equipment malfunction as necessary and periodic functionality testing to proactively prevent issues during operation. Working with Customer to schedule inspection, repair, and/or replacement of equipment when damaged, worn, and lost, etc. Following procedures to notify, track, and report lost or damaged equipment. Coordinating with customer shipping and receiving department(s), as well as Olympus Service group(s), to expedite repairs of the equipment. Monitoring, and if requested, reasonably reporting, the Customer's Olympus repair expenditures; note significant repair issues or occurrences. Maintaining professional appearance, work ethic, and attitude as required by Olympus Americas INC and the facility you are assigned. Adhering to HIPAA and other related patient confidentiality policies and procedures at all times. Must be comfortable with public speaking, delivering an in-service/demonstration to a group. Must possess a high degree of self-reliance, initiative, and creativity. Excellent work ethic is preferred, proven self-starter with excellent time management skills with the ability to use independent judgment and critical thinking effectively. Must be eager to learn and grow, accept and apply feedback Is dedicated to consistently delivering superior customer service. Must marshal resources (people, funding, material, support) to get things done; can orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently; arranges information and files in a useful manner. Must possess the ability to adapt and thrive in a fast paced high stress environment, under pressure, individually and/or as a member of the team with a sense of urgency. Excellent analytical and problem solving skills are preferred. Must solve difficult problems with effective solutions; asks good questions and probes all fruitful sources for answers; can see underlying or hidden problems and patterns; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers. Must possess integrity, accountability, and dependability. Must adhere to an appropriate and effective set of core values and beliefs during both good and tough times; acts in line with those values;