Professional Office Services, Inc. Technical Support in Waterloo, Iowa

The healthcare industry is rapidly changing. Improved patient communication is a core focus for medical and dental practices. Healthcare practices are looking for partners who can provide strategies and tools to help improve the patient experience through improved patient communication. For more than 40 years, POS Professional Office Services, Inc. has worked with 30,000-plus medical and dental practices to improve their patient communications and practice profitability! POS is an innovative and strategic leader in healthcare, providing practice marketing, patient communications, direct mail, accounts receivable best practices and statement processing and automated messaging. To learn more about our dynamic privately held corporation, visit

Since 1970, POS Professional Office Services has worked with healthcare providers to improve the patient experience through improved patient communications. Print. Patient Payment Services. Digital Messaging. Patient Surveys. And we do it with your brand, so every brochure, bill, form, electronic message and marketing piece is integrated, branded and personalized.

We are currently seeking Customer Service/Technical Support candidates for a unique career opportunity to become part of our dynamic and innovative Electronic Products and Services Team. This position is located at our Corporate Office in Waterloo, Iowa andwill:

  • Provide excellent customer and technical support/assistance to customers, sales and company personnel regarding electronic products and services.

  • Perform mapping and scripting activities in support of new and existing customers. Research and troubleshoot as needed to support customers or POS management requests, issues, or concerns.

  • Be responsible for setting up new statement customers, maintaining existing setups, and fielding questions from customers and sales staff.

  • Monitor all stages of our electronic products and services accounts.

We seek candidates with the following credentials:

  • BA/BS Degree (Business, Communications, MIS, CIS or other related field preferred or 3-5 years work experience in related field.)

  • Customer Service experience required. (Technical “help desk” experience preferred.)

  • Other experience/educational training should include web, internet experience as well as Excel and Word experience.

  • Salary range: $44,000 to $52,000 commensurate with experience.

POS offers an excellent opportunity for growth in a team environment with on-going training. In addition we offer a comprehensive benefit program including medical, drug card, dental, vision, disability, life insurance, and 401(k).