Ferguson Enterprises, Inc. Quality Manager - Distribution Center in Waterloo, Iowa

Job Description:

If a career with an organization that rewards performance and provides a stable and supportive environment for its associates sounds good, Ferguson may just be the place for you. Our people are our biggest asset and share a common passion for customer service, which has helped shape us into the industry leader we are today. With 10 strategically-located regional distribution / fulfillment centers throughout the US and serving customers in all 50 states, the Caribbean, Puerto Rico, and Mexico. We pride ourselves on delivering world-class customer service.

Ferguson is currently looking for a Quality Manager in our Distribution Center. A successful DC Quality Manager will be obsessed with quality improvement, experienced and highly committed to creating world class automation and able to develop and drive a high-level strategy, as well as take a hands-on approach to implementing that strategy.


  • Leads daily activities of a centralized distribution center including, but not limited to: reviewing, receiving, packaging, quality assurance and shipping of material/inventory from a supplier or to a customer in a timely manner.

  • Supports management in physical movement of inventory and supplies in, out and within of the central warehouse operation.

  • This position will establish work practices and monitoring methods of a “Perfect Order Index” with in the distribution center’s operation.

  • Monitor inventory levels to aid in management of expenses, minimizing loss, and maximizing revenue

  • Conducts audits and reviews/analyzes data and documentation requiring a wide degree of creativity and latitude

  • Working with business and development teams to understand product vision and requirements

  • Understanding how all elements of the system software ecosystem work together and developing QA approaches that fit the overall strategy

  • The successful candidate is an experienced but hands-on manager who can build an organization and ensure it performs


  • Bachelor's Degree and 5 years’ experience in a Quality leadership role

  • Strong knowledge of QA methodology and tools

  • Ability to understand technical specifications and analyze log files

  • Experience building successful automation systems and solutions

Preferred Qualifications

  • In depth quality assurance, inventory management and distribution center experience

  • Strong project management skills

  • Ability to motivate team to achieve business objectives

  • Ability to lead, drive change, and influence others

  • Excellent interpersonal and customer relationship skills to address quality issues

  • Ability to manage multiple and conflicting priorities

  • Solid understanding of Quality improvement principles, RCCA and Six Sigma

  • Strong people management skills, with a proven ability to hire and grow talented programmatic and user-level personnel

  • Experience working closely with development and business teams to communicate problem impacts and to understand business requirements.

  • Strong organizational skills, tracking multiple test executions simultaneously and are able to synthesize the results

The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.

Ferguson raises the bar for industry standards as the top-rated wholesale supplier of commercial and residential plumbing supplies. However, our expertise goes beyond plumbing. We are a diverse distributor that spans multiple businesses including HVAC/R, waterworks and industrial. In the past 65 years, we’ve grown from a local distributor to a $15 billion dollar company with more than 1,400 locations and over 24,000 associates nationwide. We pride ourselves on delivering world-class service, and our customers know that “Nobody expects more from us than we do” is more than just a tagline to Ferguson associates. It’s a cultural belief that is demonstrated every day through exceptional customer service, product selection and industry knowledge.