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Robert Half International Product Support Specialist in Waterloo, Iowa


If you want to work at a growing company, apply for Robert Half Technology's Product Support Specialist position!!. This is an contract position that is open ended, and even has potential for permanent for top performers. Our client is growing and building out support teams to help with end user product support. where you will support local and field users. As a Help Desk Analyst, you must have a passion for solving problems in a dynamic and rapidly-changing work environment. Due to this Help Desk Analyst role having a large amount of visibility within the company, you will have the opportunity to make a positive impact on the department and organization. This is a Remote position to begin with, likely would be on site at some point in 2021, (pending Covid). The client is located in Dubuque, IA. THIS IS NOT A PART TIME POSTION!!

Schedules are available 7 days a week, from 7am-8pm!!

Remote Position currently

No C2C

Major responsibilities

  • Take calls, chat, and email tickets and provide top quality customer service and Tier 1 technical support

  • Escalate to Tier 2 level for any inquiries or issues customer has that are unable to be resolved at Tier 1

  • Follow up as needed on inquiries that need a specific action, being prompt and timely with follow ups.

  • Troubleshoot different product specific issues, or some Tier 1 systems problems

  • Efficiently document, and enter data into various computer systems.


  • Experience within Call Center environments

  • Command of customer service

  • Strong familiarity with

  • Foundational knowledge in Ticketing System

  • Experience with IT support ticketing systems

  • Active problem-solver who listens for customer cues and actively resolves problems with grace and integrity

  • Proven experience in installing and configuring operating systems, networked and local printers, and business applications

Robert Half Technology matches IT professionals with remote or on-site jobs on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities.

Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches you with jobs.

When you work with us, you’re working with the best. Robert Half has been recognized as one of FORTUNE’s “Most Admired Companies” every year since 1998 and was named to Forbes’ inaugural list of America’s Best Temporary Staffing Firms.

Questions? Call your local office at 1.888.490.4429. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit for more information.

© 2020 Robert Half Technology. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (

Salary: DOE

Location: Waterloo, IA

Date Posted: November 11, 2020

Employment Type: Temporary

Job Reference: 01520-0011617732

Staffing Area: Technology u0026 IT