Cognizant Technology Solutions EUC/Deskside Support in WATERLOO, Iowa

Mandatory Skill: Analyze, resolve, respond to, and document end user inquiries. Install desktop/Laptop software using approved tools. Troubleshoot operating system. Troubleshoot connection issues with LAN/WAN. Update tickets with accurate and timely records of work performed, and resolution detail. Maintain and contribute to a knowledge base. Desired Skills: Escalate to 3rd party vendors when necessary. Responsible for raising and coordinating problem management issues. Perform additional tasks (end user/infra related) when required. Participate in projects. VEVRAA Federal Contractor Request Priority Protected Veteran Referrals EOE -Veteran /Disabled/Minority/AA/F/M/SO