ServiceMaster Family of Brands Service Planning Specialist in Urbandale, Iowa

Business Unit:

Terminix

Title:

Service Planning Specialist

Location:

IA-1000003 - TMX Des Moines Branch

City:

Urbandale

Metro Area:

Des Moines

State:

IA

Postal Code:

50322

Functional Area:

Business Operations / Support

Branch Number:

2952

Requisition Number:

160028-3

First Open Date:

05/11/2018

Post Date:

05/11/2018

Description:

Creates service delivery route plans using work order data and route analysis software.Communicates route plans with operations management. Performs route optimization. Assignsnew business and reviews missed services. Reviews planning and routing. Creates reports onperiodic basis. Prepares route planning documentation and maintains system data integrity.Responsibilities1. Creates service delivery route plans utilizing work order data and route analysis system &software.2. Communicates routes to service personnel as needed, reviews with operationsmanagement.3. Performs route optimization.4. Assigns new business and reviews missed services.5. Reviews planning & routing data including cancelled work orders and work order futurescheduling.6. Summarizes and reviews route plans with team and management as needed.7. Creates reports; provides review and summary on periodic basis.8. Prepares route planning documentation; maintains system data.Education and Experience Requirements* High school diploma (or GED) or equivalent combination of education and/or experience inthe service industry required* 1-2 years of related experience as dispatcher and/or customer service agent required* Associate’s degree or equivalent combination of education and/or experience in theservice industry preferred* 3-4 years of related experience as dispatcher, planner and/or customer service agentpreferredKnowledge, Skills, and Abilities* Ability to multi-task and manage multiple projects during the course of the day* Excellent verbal and written communication skills* Excellent customer service skills* Ability to utilize systems and software to forecast customer demand and route capacity* Basic knowledge of business operating systems* Proficient skills in Microsoft applicationsDisclaimerThe above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.ServiceMaster is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position.An Equal Opportunity/Affirmative Action Employer – of Minorities/Females/Veterans/Disability

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