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John Deere Machine Support Specialist in Urbandale, Iowa

There are over 7 billion people on this planet. And by 2050, there will be 2 billion more... many moving into urban centers at an unprecedented rate. Making sure there is enough food, fiber and infrastructure for our rapidly growing world is what we’re all about at John Deere. And it’s why we’re investing in our people and our technology like never before! Here the world’s brightest minds are tackling the world’s biggest challenges. If you believe one person can make the world a better place, we’ll put you to work. RIGHT NOW.

Primary Location: Vereinigte Staaten (US) - Iowa - Urbandale

Function: Customer & Product Support

Title: Machine Support Specialist - 72887

Your Responsibilities

As a Machine Support Specialist for John Deere ISG (Intelligent Solutions Group) located in Urbandale, Iowa, you will troubleshoot complex issues, support Channel Partners, Field Teams, and Customers by using the CCMS (Case & Contact Management System) to resolve complex field issues. In addition, you will:

  • Promote use and improvement of technical Information and preferred delivery channels

  • Assist Problem Resolution Specialists in collecting data supporting the development of Evidence Packages to reduce time to resolve field issues

  • Assist Dealers/TCSM's (Territory Customer Support Manager) with in-field problem resolution

  • Develop and author new solutions

  • Participate in cross-functional teams in areas including Problem Resolution, Product Improvement, Product Development, and Marketing by representing the Dealer Technician and support needs and capabilities

  • Participate in the development and delivery of technical training material

    Visa sponsorship is NOT available for this position.

What Skills You Need

  • Experience demonstrating strong analytical skills and a sense of urgency in solving customer issues

  • Experience reading engineering prints and schematics

  • Experience/aptitude of strong technical skills & knowledge, particularly in hydraulic and electric systems

  • Ability and willingness to travel domestically up to 25% and internationally on occasion

  • Ability and willingness to work occasional late shift (12:00-8:30 pm) including extended and weekend hours to support seasonal volume

What Makes You Stand Out

  • Knowledge or experience supporting products and their functions

  • Knowledge or experience with AMS (Ag Management Solutions) components

  • Knowledge or experience with the CCMS

  • Experience with the NCCA (Non-Conformance Corrective Action) system and process

  • Experience with the Enterprise Product Delivery Process

  • Experience with Customer Support Planning

Education

Ideally, you will have a degree or equivalent related work experience in the following:

  • Bachelor's degree in Agriculture, Technology, Engineering, Marketing, or equivalent discipline

    What You'll Get

    At John Deere, you are empowered to create a career that will take you to where you want to go. Here, you'll enjoy the freedom to explore new projects, the support to think outside the box and the advanced tools and technology that foster innovation and achievement. We offer comprehensive relocation and reward packages to help you get started on your new career path. Click here (http://www.deere.com/en/our-company/john-deere-careers/why-john-deere/) to find out more about our Total Rewards Package.

    The information contained herein is not intended to be an exhaustive list of all responsibilities and qualifications required of individuals performing the job. The qualifications detailed in this job description are not considered the minimum requirements necessary to perform the job, but rather as guidelines.

    John Deere is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sex, age, sexual orientation, gender identity or expression, status as a protected veteran, or status as a qualified individual with disability.

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