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SCIENTIFIC GAMES INTL INC Field Service Tech II in URBANDALE, Iowa

Lottery:Lottery games are one of the biggest consumer products on the planet and Scientific Games is the world's largest supplier. Our lottery games have been entertaining and thrilling players since 1973. Most importantly our games fund good causes like education, health and welfare, senior citizens, roads, bridges and the environment. Scientific Games supports lotteries in more than 50 countries by delivering industry leading marketing and insights, unmatched retailer innovation, developing first class mobile-based products and most recently launching our virtual SG Sports betting platform.We are looking for employees interested in helping Scientific Games strengthen our position as the world's foremost leader in lottery products and services.Scientific Games:Scientific Games (SG) is a global leader focused on delivering an ever-expanding portfolio of lottery and gaming products and services to the world's government-regulated and government-sponsored entities. Scientific Games' global reach is made possible through the expertise, skill and dedicated efforts of its 8,000+ employees who serve lottery and gaming customers in more than 100+ countries on 6 continents.Position SummaryDescriptionIf the idea of speaking to customers and addressing their Lottery machine service break-fix, installation and preventative maintenance needs appeals to you then we'd love to hear from you at Scientific Games. We are hiring field service professionals, no lottery industry experience required. Scientific Games is a different kind of Service Company, where we put making sure our staff has all the tools and training to complete the job the first time ournumber one priority. Customerfirst focused, from customer service training and Lottery equipment including to company-paid uniforms, shoes, mobile phone, competitive pay, vehicle, safety benefits, and excellent health, paid holidays and PTO (Paid Time Off) dental and vision benefits.If we are a good fit you would spend your days caring for customer needs and looking after any concerns they may have about their lottery equipment service. You'll help them resolve equipment and communication concerns, new installations and preventative maintenance needs identifying their lottery care needs and make recommendations on providing the best services. You'll be part of a team that is customer service focused oncreating revenueandkeeping customers selling lottery tickets.We'll teach you all kinds of cool stuff in this exciting industry of Lottery and Gaming! You will learn all about lottery/gaming terminals, IT communications, software, and providing the best customer service. You willenjoyindependenceas well as support, because you'll be working with a team of like-minded, positive service professionals who will help support you in achieving your weekly service goals.Working with Scientific Games means good compensation, respect from your employer, opportunities to advance, an outstanding group of people to work with, and plenty of engaging, rewarding technical and customer service work.Whatyouwouldberesponsiblefor:Provide an uncommon customer experience using your technical skillsCommunicate the value of our services and match products with customer needsBuild and maintain strong, long-lasting customer relationshipsSolve your customers' challenges the first time, owning itBenefitsCompetitive salary plus company matched 401K planFast-paced, fun, flexible, and dynamic work environmentExcellent Health, Dental and Vision benefitsFlexible spending accounts for health care and day-careConvenient direct deposit for paychecks10 Paid Holidays + 17 Paid Time Off (PTO) Days annually, with 40 hours carryoverCompany paid Life and Disability InsurancePaid Training, Education reimbursement and continued educationCompany paid uniforms and shoesCompany vehicle (position specific)RequirementsAn understanding of and experience with troubleshooting computer software and hardware technologies Excellent interpersonal, verb

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