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SKYBEAM INC. Technician, Installation and Repair I in Pleasant Hill, Iowa

The Installation and Repair Technician I is the face of Rise Broadband serving as the front-line representative and a key member of our service-oriented team. Responsibilities include completing installs, disconnects, reconnects, add-ons, changes, and troubleshooting telephone and high-speed Internet services at customer locations while regularly climbing ladders and working on rooftops.This position is eligible for sale/install-commission with a competitive commission plan.Essential Duties/Responsibilities* Works outside or inside customer's home or business to complete installations and repairs.* Regularly climbs ladders and works on rooftops while performing installations and repairs.* Troubleshoots by attempting to identify and remedy sources of internet, video and telephone service or customer-perceived problems.* Prepares for daily work assignments by requisitioning equipment and supplies from warehouse, and stocking vehicle as needed.* Maintains company truck and other equipment per service requirements and safety guidelines.* Drives company truck between office and/or home, warehouse, and work sites in a safe and courteous manner, and in accordance with all laws and company policies.* Communicates with Dispatch and monitors provided software throughout the day for information regarding changes to work schedule and for information about current installation.* Interacts with customers in a professional, courteous manner including when responding to escalations and repeat customer concerns.* Completes basic performance testing and setup of installed services, including PC, Local Area Network, and/ or functionality of Voice over Internet Protocol telephone equipment.* Educates customers on the features and functionality of installed products.* Promotes Rise Broadband services to generate new accounts, service upgrades or additional services by explaining the advantages of additional products and services.* Explains waivers, agreements, and customer release forms.* Cleans work area upon completion of job.* Participates in team meetings as scheduled.* Applies knowledge and skills acquired through training to relevant aspects of work activities.* Completes paperwork accurately, and reports and records work order status updates as required through various methods or media.* Regular, consistent and punctual attendance required. Works on regularly scheduled days as well as unscheduled days and beyond regular work hours due to customer or operational demands, as needed.* Follows all Company standard procedures, policies and safety practices in the course of performing work activities.* Performs other duties as assigned.Job Requirements* High school diploma or GED equivalent preferred; post-high school education a plus* Minimum 18 years of age* Valid state driver's license and acceptable driving record in accordance with Company's Motor Vehicle Policy* Excellent customer service, time management, and decision-making skills* Working knowledge of PC and MS Office products* Comtrain certification a plus* Bilingual in English/Spanish a plus* Self-motivated; ability to work independently with limited supervision to complete tasks, respond to department requests, collaborate with others to utilize resources, and apply knowledge to identify quality solutions* Ability to interact and communicate appropriate information to customers and team members in a professional manner* Ability to effectively maintain professional appearance and demeanor in a variety of work environments* Ability to read and interpret technical information, such as repair manuals, parts books, etc.* Basic understanding of electronics, connectivity concepts* Ability to work required shifts and overtime (as necessary)* Ability to travel and provide service in assigned geographyWorking Conditions* Employee is constantly required to stand, walk, use hands to handle or feel objects, tools or controls and reach with hands and arms. Must possess physical conditioning and st

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