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Indian Hills Community College Proctor, Testing Center in Ottumwa, Iowa

Job Summary:

This position will assist with all aspects of the Testing Center including proctoring tests and when needed proctoring tests at other IHCC locations. General reception duties, scheduling and proctoring tests; evaluation of test data; and generating state, federal and departmental reports.

Minimum Job Requirements:

  • Post-secondary training required; associate’s degree preferred.

  • Experience in testing, teaching, training, or counseling preferred.

  • Strong customer service skills and experience working with students and the public.

  • Must effectively use interpersonal and communication skills including tact and diplomacy.

  • Must obtain test proctoring certifications as necessary.

  • Must have a working knowledge of Microsoft Office, have strong computer skills that include troubleshooting software and hardware issues.

  • Must be able to work a flexible schedule that include Tuesday evening and Saturday morning assignments.

  • Must be able to move quickly and quietly around assigned section and testing center with ease and be able to stay alert during long periods of silence.

Work Performed:

  • Answer phone calls, and communicate with students, faculty and staff effectively regarding exam scheduling

  • Proctor testing in Testing Center and travel for testing when needed.

  • Administer examinations for national testing companies to include exams via computer and/or paper pencil.

  • Conduct exams in accordance with policies and procedures of the testing service manuals and any supplemental manuals.

  • Monitor testing sessions as per the testing procedures manual.

  • Verify candidate’s identification and seat them appropriately.

  • Check for breaches of test security and notify supervisor in difficult situations.

  • Communicate effectively with customers; assist customers with scheduling of exams; process source documents for testing; process and deliver test reports.

  • Pass annual proctoring examinations for testing companies.

  • Ability to multitask in a fast paced environment.

  • Assist with clerical duties as needed.

  • Maintain regular and consistent attendance at work when scheduled.

  • Perform other duties as assigned.

Responsible To:

Testing Center Coordinator

Position Level:

Office II – Non-Exempt – Special Funding – at-will employment on a letter of employment

Employment Length:

4 Term, part time

Schedule:

Varied hours during these days and times: Mondays, Wednesdays, and Thursdays 7:15 a.m.-4:45 p.m.; Tuesdays 7:15 a.m.-9:00 p.m.; Saturdays 8:00 a.m.-12:00 p.m. Travel testing every Thursday 9:30 a.m. to 2 p.m. depending on need.

Salary Range:

$14.95 - 15.85

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