Iowa Department of Administrative Services Income Maintenance Worker 2 in Ottumwa, Iowa
Income Maintenance Worker 2
Income Maintenance Worker 2
$43,097.60 - $63,065.60 Annually
Ottumwa - 52501 - Wapello County, IA
402 Dept of Human Services - Community Service Areas
11/29/2020 11:59 PM Central
Point of Contact
Irene Holzwarth - IHolzwa@dhs.state.ia.us
SHIFT: Monday-Friday 8:00 a.m. to 4:30 p.m.
DUTIES: This position will be based in Wapello County and is responsible for determining initial and ongoing eligibility for the Family Investment Program (FIP), Food Assistance, Title XIX Medicaid programs and other programs administered by the Department of Human Services. Other duties as assigned.
This position requires the ability to:
Analyze and interpret complex policies and procedures per state and federal regulations
Effectively interview customers to obtain necessary information
Collect and analyze information from customers and 3rd parties to calculate and determine eligibility
Communicate effectively both in person and via phone
Meet daily and monthly processing timeframes
Prepare written documents and have the ability to clearly present, both in writing and orally
Effectively manage an individual workload while working within a team
Maintain high attendance
Demonstrate excellent organizational skills
Comply with all State of Iowa regulations and DHS Employee Handbook work rules
To ensure the Cedar Rapids Service Area is providing the best service to the citizens of Iowa, applicants should demonstrate exceptional customer service skills, integrity and a strong work ethic, along with the above skill set.
Please include in your resume additional languages you may be able to speak, read and/or write for consideration.
*The starting salary for a new state employee is expected to be at the base of the pay range. *
Our agency uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.
Minimum Qualification Requirements
Sixty semester hours (or equivalent academic units) from an accredited college or university;
a combination of education and experience substituting the equivalent of one year of full-time public contact work experience obtaining, analyzing and/or evaluating data for each year of the required college education (on the basis that thirty semester hours is equal to one year of work experience);
employees withcurrentcontinuous experience in the state executive branch that includes experience equal to 18 months of full-time work at a Clerk Advanced level or above involving public contact experience on a regular basis in a service area.
For additional information, please click on thislink to view the job description.
Whether it's caring for those in need, making highways safer, or improving agriculture production, the work that we do matters to the people of Iowa.
We take our responsibilities and the public trust very seriously. We are committed to delivering the services that matter most to the people of Iowa. If you have the skills, the commitment and the desire to make a difference, then we invite you to explore the career opportunities available with the State of Iowa.
State government is one of the largest employers in Iowa, and also one of the most diverse. From state trooper to nurse to engineer, the state offers a wide variety of career opportunities.
The state offers paid vacation, sick time and holidays, a defined benefit retirement plan, health, dental, vision, and long-term disability insurance along with flexible spending accounts. For more information, please visit the executive branch employee benefits website.
The State of Iowa is committed to providing an outstanding employment experience. Check out thisBenefits Beyond the Paycheck brochure.
Do you understand that the answers to all of the following questions must be truthful, honest, and accurate to the best of your ability?
Please read all questions and answers thoroughly and make sure you understand them completely.Ensure the answers to your questions match the information filled out on your application and the attachments you have uploaded. If the answers to your questions are inconsistent with your application information or uploaded attachments, you will be given zero points for the question.Knowingly misrepresenting the facts when submitting any information related to an application, examination, certification, appeal, or any other facet of the selection process will result in your disqualification from this application and future employment with the state of Iowa.
Yes - I understand and agree.
PLEASE READ CAREFULLY
Have you filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq?
No - I have NOT filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq
Yes - I HAVE filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq
Do you have sixty semester hours (or equivalent academic units) from an accredited college or university?
How many years do you have of a combination of post high school education AND/OR full-time public contact work experience obtaining, analyzing and/or evaluating data for each year of the required college education? Thirty semester hours is equal to one year of work experience.
I do not have any of the education or experience
Less than two years of the combined education and/or experience
Two years or more of the combined education and/or experience
Are you a current State of Iowa employee (executive branch)? IF YES - How many months do you have of full-time work at a Clerk Advanced level or above involving public contact experience on a regular basis in a service area for the State of Iowa?
I am not a State of Iowa employee
Less than 18 months of full-time work at a Clerk Advanced level or above involving public contact experience on a regular basis in a service area for the State of Iowa
More than 18 months of full-time work at a Clerk Advanced level or above involving public contact experience on a regular basis in a service area for the State of Iowa
State of Iowa