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Iowa Department of Administrative Services Driver & Identification Service Center Supervisor 2 in Ottumwa, Iowa

Driver & Identification Service Center Supervisor 2

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Driver & Identification Service Center Supervisor 2

Salary

$48,464.00 - $73,424.00 Annually

Location

Ottumwa - 52501 - Wapello County, IA

Job Type

Full-time

Agency

645 Iowa Department of Transportation

Job Number

21-02058

Closing

3/8/2021 11:59 PM Central

LinkedIn Tag

#LI-POST

Point of Contact

Kathleen Schultz- Kathleen.Schultz@iowadot.us

  • Description

  • Benefits

  • Questions

Job Description

Do you consider yourself a people person? The Office of Driver & Identification Services (DIS) is seeking a highly motivated and team focused customer service professional to lead the Driver License Service Centers, located in Burlington and Ottumwa. This leadership position is responsible for ensuring delivery of quality customer service and managing the Burlington and Ottumwa teams.

The Team:

We believe that the entire DOT is “one team” and are seeking an established leader who also believes this. As a new teammate, you will assist with providing training to team members on rules, regulations and the process of properly issuing credentials and ensuring the service center operate efficiently and effectively.

Who We Are & What We Do:

For more than a century, Iowa Department of Transportation has promoted the growth and betterment of Iowa’s transportation system. Headquartered in Ames, the agency continues to serve the transportation needs of Iowa and its citizens.

Contributing to Our Mission:

With nearly 3,000 employees, we’re all one team at the Iowa DOT. Our main goal is to keep people and goods moving on Iowa’s transportation system. As a member of our team, you’ll play a vital role in maintaining safe mobility for every traveler in our state.

Driver License Supervisor 2 responsibilities include the development of improved work processes and monitoring services provided to external and internal customers for timeliness and accuracy. A successful candidate will promote team development among employees to attain quality and accuracy in service delivery and acceptable response times to requests from the public. In addition, the successful candidate will review and analyze productivity reports and assess problem areas. The position will also review and discuss current practices with management staff and develop plans to be used by field staff to improve work processes.

What You Bring to Us:

  • Energy and passion for serving others

  • Customer minded

  • Team focused

  • Listening skills

  • Strong Leadership and communication skills

  • Problem solving and analytical thinking

Your Responsibilities:

  • Supervise assigned driver’s license teams, so they function as an effective and efficient unit.

  • Respond to written or telephone inquiries from the public, state agencies, legislators and law enforcement agencies regarding driver’s license laws, rules, policies and procedures.

  • Participate in the planning and documentation in the use of advanced technology, equipment and human resources.

  • Conduct informal settlement hearings with persons whose driver’s license/registration has been suspended, revoked, canceled or denied.

  • Coordinate training and continuing education for the service center team and oversee the implementation of new laws, policies, procedures and improved customer service methods.

  • Complete complaint investigations. Review proper procedures with staff to alleviate problem areas and create a customized development plan when necessary.

  • Review customer satisfaction feedback. Use results to address operational improvements and identify professional development opportunities.

  • Make presentations to outside groups such as driver education classes, civic and/or service organizations and other agencies to promote the Department’s programs.

  • Respond to interview requests from the media regarding issues that pertain to driver’s licensing. Review and report all media requests made in the area.

  • Maintain relationships with local city, county and state offices regarding service activities.

  • Assist in the procurement and maintenance of station facilities so that employees are assured of a safe place to work and the public is appropriately served.

  • Plan and conduct area meetings/training sessions with supervisors and staff. Assist with training and development conducted on a statewide basis.

  • Review/monitor work schedules and hours of service provided to the public and direct work accordingly for the service center team.

Requirements:

  • Must possess and maintain a valid, unrestricted, except for corrective lenses, driver’s license (minimum of an operator’s license).

  • After hire, must obtain an maintain required AAMVA certifications.

  • After hire, must attend a Motorcycle Rider Education Safety Course.

  • After hire, must attend department training sessions, as required.

Shift: Tuesday thru Saturday.

Sunday: closed

Monday: closed

Tuesday: 8:15 AM - 5:15 PM

Wednesday: 8:15 AM - 5:15 PM

Thursday: 7:45 AM - 5:15 PM

Friday: 8:15 AM - 5:15 PM

Saturday: 7:15 AM - 1:15 PM

NOTICE: This position is a covered position under the REAL ID Act of 2005, 49 U.S.C. § 30301 note, as further defined in 6 CFR Part 37. Any applicant selected for employment in this position must submit to and pass a background check of the form and content required by 6 CFR 37.45.

Minimum Qualification Requirements

Applicants must meet at least one of the following minimum requirements to qualify for positions in this job classification:

  • Graduation from high school or a GED and the equivalent of five years of full-time work experience in general office administrative or specialized technical support work.

  • All of the following (a and b):

a. One year of full-time work experience in general office administrative or specialized technical support work; and

b. A total of four years of education and/or full-time experience (as described in part a), where thirty semester hours of accredited college or university course work in any field equals one year of full-time experience.

For additional information, please click on thislink to view the job description. (https://das.iowa.gov/sites/default/files/hr/documents/class_and_pay/JobClassDescriptions/DISCSupervisor2-06304.pdf)

Join Us!

Whether it's caring for those in need, making highways safer, or improving agriculture production, the work that we do matters to the people of Iowa.

We take our responsibilities and the public trust very seriously. We are committed to delivering the services that matter most to the people of Iowa. If you have the skills, the commitment and the desire to make a difference, then we invite you to explore the career opportunities available with the State of Iowa.

CareerChoices

State government is one of the largest employers in Iowa, and also one of the most diverse. From state trooper to nurse to engineer, the state offers a wide variety of career opportunities.

Benefits

The state offers paid vacation, sick time and holidays, a defined benefit retirement plan, health, dental, vision, and long-term disability insurance along with flexible spending accounts. For more information, please visit the executive branch employee benefits website (http://goo.gl/rHiarg) .

The State of Iowa is committed to providing an outstanding employment experience. Check out thisBenefits Beyond the Paycheck brochure (https://das.iowa.gov/sites/default/files/hr/documents/employment/Benefits_Beyond_the_Paycheck.pdf) .

01

Do you understand that the answers to all of the following questions must be truthful, honest, and accurate to the best of your ability?

Please read all questions and answers thoroughly and make sure you understand them completely.Ensure the answers to your questions match the information filled out on your application and the attachments you have uploaded. If the answers to your questions are inconsistent with your application information or uploaded attachments, you will be given zero points for the question.Knowingly misrepresenting the facts when submitting any information related to an application, examination, certification, appeal, or any other facet of the selection process will result in your disqualification from this application and future employment with the state of Iowa.

  • Yes - I understand and agree.

  • No

02

PLEASE READ CAREFULLY

Have you filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq?

  • No - I have NOT filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq

  • Yes - I HAVE filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq

03

Do you possess a high school diploma or GED equivalency certificate?IF YES- How many years do you have of full-time work experience in general office administrative or specialized technical support work?

  • Not applicable – I do not have a high school diploma or GED AND/OR full-time work experience in the specified areas

  • Less than two years of the required work experience in the specified areas

  • Two years to less than three years of experience in the identified areas

  • Three years to less than four years of experience in the identified areas

  • Four years to less than five years of experience in the identified areas

  • Five or more years of experience in the identified areas

04

Do you have one year of full-time work experience in general office administrative or specialized technical support work?IF YES -How many years do you have of combined post high school course work AND/OR ADDITIONAL (not used to count for the first portion of this question) work experience in general office administrative or specialized technical support work? 30 semester hours equals one year of experience.

  • No post high school education and/or experience in the identified area

  • Less than two years of combined post high school education and/or experience in the identified areas

  • Two years to less than three years of combined post high school education and/or experience in the identified areas

  • Three years to less than four years of combined post high school education and/or experience in the identified areas

  • Four years or more of combined post high school education and/or experience in the identified areas

Required Question

Agency

State of Iowa

Agency

645 Iowa Department of Transportation

Address

800 Lincoln WayAmes, Iowa, 50010

Website

https://iowadot.gov/careers/

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