Musco Lighting Technical Specialist in Oskaloosa, Iowa
Musco Sports Lighting is currently seeking a Technical Specialist in Oskaloosa, IA. The individual selected for this position will provide in-depth technical support to our customers. This position will be a primary point of contact on issues related to the networking and communication features of our products. Previous experience performing troubleshooting and technical aptitude is a must for this position.
Hours: 8 am-5 pm Monday-Friday
This position requires the ability to participate in an on-call rotation, which requires the ability to respond to customer issues outside of normal business hours.
Principal Duties and Responsibilities:
Provide courteous and effective frontline telephone support services in response to technical problem solving and network and communication troubleshooting to customers, contractors, Musco technicians, and internal services team and escalated calls from Control-Link staff.
Identify and report new and ongoing product performance issues and develop processes to aid in upfront detection and troubleshooting of these issues and assist in creating manuals and training other team members on these methods
Work closely with the internal Musco team to maintain the highest quality of customer service
Effectively manage product performance-related issues from first contact through problem resolution
Effectively utilize Musco specific computer applications for accurate logging, tracking, and routing of call reports and service orders
Other duties as assigned
Education & Experience Requirements:
Associates degree in a technical discipline is preferred or an equivalent combination of education and experience.
Experience with control systems, project management, and technical support is a plus
Must be knowledgeable on technical lingo associated with electronic systems and/or communications including one or more of the following – cellular, ethernet, fiber, and networking
Ability to obtain and maintain safety certifications is required, as certifications are needed
Strong analytical, technical, and problem-solving skills
Strong internet and computer experience including Microsoft Excel and Word
Ability to work under deadlines and handle pressure while multi-tasking
Strong verbal and written communication skills
Ability to prioritize issues/projects; strong organizational skills with attentiveness to detail
Basic knowledge of Musco systems, products, and services a plus. We will train qualified candidates on this aspect of the role.
Bilingual in English and Spanish is a plus
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)