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Aventure Staffing Service Manager in Orange City, Iowa

Growing ag equipment client has need for Service Manager .

This Service Manager will ensure customer satisfaction through effective management of service department personnel.

Responsibilities Include:

  • Manage all Service Department employees including hiring, coaching, scheduling and monitor or improve processes to ensure excellent customer service.

  • Create annual Service Department goals and budget and develop, execute and monitor Service Department marketing plan to ensure achievement of departmental goals

  • Direct team that coordinates customer clinics, field days, and related promotional events

  • Oversee all service warranty and Product Improvement Program claims within the required timeframe to receive maximum credit

  • Responsible for insuring the staff reviews work orders for completeness and accuracy prior to customer billing

Requirements:

  • 3+ years of experience in Service Department operations - preferably John Deere

  • Ability to use standard desktop load applications such as Microsoft Office and internet functions

  • Ability to write and speak effectively to individuals and groups

  • Must be familiar with John Deere and competitive products

  • Basic understanding of financial principles relative to Service Department operations

  • Ability to analyze and interpret internal reports

  • Ability to work extended hours and weekends

  • Excellent customer service skills

  • High School Diploma or equivalent experience; Associate or Bachelor Degree preferred.

EEO/AA Employer; Pre-employment physical, drug screen and/or background check may be required.

Never a fee to the candidate.

If interested, please email resume to: jroepke@aventure.com

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