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BLACK HILLS ENERGY Community Service Technician (UN204) - Service Technician/HVAC in NEWTON, Iowa

Job SpecificationsTo provide complete customer service activities relative to sale, installation, repair and service of HVAC equipment in addition to a broad range of gas and electric appliances. Promote a positive Company image by residing and taking active part in events in the local community as designated by the Company. Also maintain Natural Gas Distribution system to provide safe, reliable, energy to both residential and commercial/industrial customers.REPORTING RELATIONSHIP: Supervisor, Gas OperationsDISTRICT OFFICE: Newton, IACALL OUT AREA: Granger, IARESIDENCY REQUIREMENT: Must reside within the city limits of Madrid, Iowa.WORK HOURS: Monday Friday, 8:00 a.m. 4:30 p.m.Subject to after hours on-call status during weekday, weekends, and holidays.ESSENTIAL JOB FUNCTIONS:Install and repair HVAC equipment plus both gas and electric appliances for residential and commercial customers. Visually examines appliances for defects, performs diagnostic tests applying mechanical, electrical and gas theory or principles to determine cause of malfunction; repairs, adjusts or replaces components.Promote customer acceptance of non-regulated company programs such as Service Guard products and services.Resolve unusual service problems and customer complaints, providing cost estimates and recommendations on complex or uncommon malfunctions of customer owned appliances.Promote the image of the Company within the local community by participating in local community government, civic events and in local service clubs as designated by the Company.Locate gas services and mains for construction projects.Performs leak detection and cathodic protection activities and installs domestic, commercial and industrial meters and pressure regulating equipment.When required, read customer meters on a scheduled basis, contact customers concerning collection of delinquent accounts and perform gas meter turn on and shut off activities in accordance with company policy.Provide requested after hours (on call) services as required.Respond to all emergency requests, i.e.: reported gas leaks, suspected carbon monoxide, simulations, outages, etc., in accordance with Company policies and procedures.Install, remove and replace gas meters, perform line locates, leak survey repairs, turn-on and turn-off activities according to company policies and read meters as required.Attend safety meetings and other employee training as assigned.May participate in community relations activities.Perform other duties, which are similar, related or incidental to this position and may work as directed, in other activities that require skills of a higher classification if qualified, as per Article 15 Section 3.QUALIFICATIONS:Three to five years appliance repair and/or HVAC installation and service or related experience.Experience/skills in gas and electric appliance repair.HVAC degree desirable.Formal Appliance repair or electric wiring diagram courses helpful.Must possess a valid drivers license. Position assignment may require CDL and/or Hazmat endorsement.KNOWLEDGE/SKILLS/ABILITIES:Knowledge of principles of natural gas.Basic electricity knowledge.Ability to read and understand wiring diagrams and schematics.Mechanical skills.Strong HVAC repair skills.Good decision-making skills.Ability to use electronic instruments for the diagnosis of complicated appliance repair problems.Creative thinking on own with little supervision.Decision-making skills related to safe operation of natural gas distribution system.Strong customer relations skills related to maintain customer on our service program and to sell new products and services as they become available.MENTAL/PHYSICAL REQUIREMENTS AND WORKING CONDITIONS:The mental and physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Menta