HNI Data Center Operator - 2nd Shift in Muscatine, Iowa


The Data Center Operator will monitor performance and availability of computer hardware, operating system and application software. Provides technical assistance to resolve hardware and software issues. Monitors and maintains operating system, database and application backups. Maintains Data Center documentation to ensure completeness and accuracy. Monitors overnight Enterprise Resource Planning (ERP) system batch jobs. Provides first level troubleshooting of hardware and software issues. Escalates unresolved issues to service owners. Provides and weekends Service Desk support for end users. Escalates unresolved issues to service owners. Documents all issues in IT Service Management (ITSM) ticketing system. Initiates problem notifications to IT department and maintains ongoing communication until issue is resolved.

On the job training will be provided to equip the candidate with skills and knowledge needed to successfully perform all essential job functions listed below.


Essential Job Functions:

  • Availability on 2nd shift, however also be on-call to cover other shifts as necessary.

  • Monitors enterprise wide server, network and application availability using HP Network Node Manager, Microsoft SCOM, Cisco Prime and SolarWinds.

  • Monitors virtual server environment using VMware vCenter.

  • Monitors and reports on enterprise wide operating system, database and application backup and recovery. operations to ensure business continuity using Veritas NetBackup. Restarts failed backups. Processes backup tapes and required paperwork for offsite storage. Restores user and database files.

  • Performs basic system administrator functions for Microsoft Windows, IBM AIX, and Linux operating systems:

  • FTP data files

  • Stop/start services

  • Unlock user accounts

  • Run command line scripts

  • Perform virtual server snapshots

  • Create, delete, copy move files/directories

  • Patches specified Microsoft Windows servers

  • Reboots systems following documented processes

  • Add disk space, CPU and memory to virtual servers

  • Performs installs, moves, adds and changes of Data Center hardware when assigned.

  • Monitors and reports on Data Center infrastructure equipment issues in multiple Data Centers.

  • Monitors batch and online jobs for performance and successful completion. Communicates job failure. information to service owner. Performs failed job restarts. Records job run times.

  • Uses ITSM ticketing system to record job failure and resolution information.

  • Deploys programmer written code and database updates to multiple production systems.

  • Initiates problem notifications to IT department and maintains ongoing communication until issue is resolved.

  • Stays with a problem or assignment until it is resolved.

  • Provides and weekend Service Desk support for end users.

  • Uses ITSM ticketing system to record issues and fulfill service requests.

  • Maintains good technical or general business procedures and documentation

  • Provides written job aid materials pertaining to IT Service Desk and Data Center Operations.

  • Maintains confidentiality regarding employee, company, and customer information.

  • Complies with all SOX HNI policies and procedures.

  • Sets up printers for print jobs (i.e. jobs requiring special forms or form changes).

  • Monitors physical facility access control system.

  • Works overtime as scheduled. Requirements:


  • Associates or Technical College degree in computer science, networking or software preferred or 2 years related work experienced


  • Self-motivated

  • Makes sound decisions

  • Attention to detail

  • Strong verbal and written communication

  • Must be able to manage multiple tasks simultaneously

  • Ability to analyze complex information and collect and research data

  • Ability to follow detailed instructions

  • Fundamental understanding of computer hardware and networks

  • Ability to identify and resolve problems in a timely manner

  • Ability to distinguish color variations in monitoring software alerts (red, green, yellow, amber, blue)

  • Ability to perform all job duties with minimal supervision

  • Ability to lift 40 pounds.

Additional skills that would be helpful:

  • A+and/or Network+ Certification

  • Experience with Microsoft Office

  • Understands ITSM ticketing systems

  • Racking of server and network infrastructure

  • Knowledge of VMware virtual server environment

  • Knowledge of Cisco networking equipment

  • Knowledge of Microsoft Windows, IBM AIX or Linux operating systems

Posted at: Wednesday, May 09, 2018

Job Req#: 0418020

Category: Information Technology

Type: Salary

Shift: 2nd

EEO Category: Administrative Support Workers

Company: HNI Corporation

Location: HNI Information Technology, Muscatine, IA