SAFCO PRODUCTS COMPANY IT Support Analyst in MILFORD, Iowa

Milford, IowaCome join our team as we embark on an exciting journey in opening our new Office Furniture manufacturing facility in Milford, IA!As an IT Support Analyst with Mayline-Safco, you will support all aspects of IT used at our manufacturing plant in Milford, IA. Working closely with the LDI Shared Services Team in Minneapolis, you will provide onsite support for our users in Milford. This will include facilitating collaboration across all Safco locations and LDI, enforcing standards, troubleshooting issues, and encouraging usage of available technology.This full-time position will report directly to the Manager of Client Technologies, and is located in Safco's recently acquired plant located in Milford, IA.ADDITIONALLY, IN THIS ROLE YOU WILL:Communicate with end-users to understand business operations and system usageSupport daily operations and answer questionsWork with LDI Desktop Support team to deploy computers, printers, and other peripheralsWork with LDI Desktop Support team to troubleshoot computer, phone, other misc issues with desktop componentsWork with LDI Infrastructure team to deploy local infrastructure componentsWork with LDI Infrastructure team to troubleshoot local network/server/phone componentsAssist with general training for new hires and job position changesLeverage organizational skills to track activitiesParticipate in the selection of plant-specific applicationsManage competing and fluctuating business prioritiesEnsure all end user issues are identified, tracked, and resolved in a timely manner, with support from LDI Shared ServicesSupport the creation and/or updates to end user documentationPerform general system monitoringOccasionally maintain security for plant specific applicationsPerform preventative, scheduled and emergency maintenance for plant-specific applications RESPONSIBILITIES & QUALIFICATIONSRequired Skills:You WILL excel in this role if:You're comfortable being a one person team with support from others as needed. You understand manufacturing business operations and know how to quickly solve problems. You're agile, creative and capable of working with business users and connecting with IT teams. You're seasoned at asking the right questions and providing information to drive results.To qualify, you will bring:At least 2 years of experience supporting end users in a manufacturing environmentMust be extremely organized and capable of good time managementSelf-starter with a sense of urgency, ability to work independently and in a team settingAbility to interact with all levels of staff within the organization as well as external partners or vendorsAbility to respond effectively and quickly to internal and external needsAbility to manage competing priorities in a complex environment1 year of experience with Microsoft Windows and Office productsPreferred Qualifications:1 year of experience with Lenovo laptops and Dell desktopsFamiliarity with Citrix, Active Directory and Windows Server environmentFamiliarity with SharePoint and Microsoft Exchange/OutlookExperience with Wireless technology and Video ConferencingExperience with some business applicationsLearn more about Mayline: | Learn more about Safco:Learn more about our family of companies:? ? ? Liberty Diversified International is an equal opportunity & affirmative action employer. Women, minorities, the disabled and veterans are encouraged to apply. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status and other protected characteristics.Only candidates who meet the minimum job requirements will be considered. This position does not provide financial support for relocation or Visa sponsorship. Unsolicited resumes from independent recruiters or recruitment agencies will not be considered.Liberty Diversified International (LDI), and our family of companies, is committed to hiring, promoting and compensating all employees base