Hy-Vee Food Stores Asian Department Clerk - Part Time in Mason City, Iowa

Job Title: Asian Department Clerk FLSA: Non-Exempt

Department: Asian Revision Date: 05/2018

General Function:

As an Asian Department Clerk, this position will be responsible for filling customer orders, handling food in a safe manner, ordering and receiving products, making sure orders are correct, and labeling dating, and putting product away. Additionally you will ensure a positive company image by providing courteous, friendly, and efficient customer service to customers and team members.

Reporting Relations:

Accountable and Reports to: Store Director; Assistant Director; Store Operations, Perishables, Health Wellness Home; Asian Department Manager; Assistant Asian Department Manager; Assistant Managers

Direct Reports: None

Primary Duties and Responsibilities:

  • Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.

  • Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.

  • Makes an effort to learn customers’ names and to address them by name whenever possible.

  • Assists customers by: (examples include)

  • escorting them to the products they’re looking for

  • securing products that are out of reach

  • loading or unloading heavy items

  • making note of and passing along customer suggestions or requests

  • performing other tasks in every way possible to enhance the shopping experience.

  • Answers the telephone promptly when called upon, and provides friendly, helpful service to customers who call including taking customer orders.

  • Takes customer orders at the Asian Department counter.

  • Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.

  • Reviews orders for the day.

  • Understands and practices proper sanitation procedures and ensures the work area is always clean and neat.

  • Reviews the status and appearance of the food for freshness.

  • Ensures that an adequate food supply is ready and on hand and develops or follows a production list.

  • Anticipates product needs for the department on a daily basis.

  • Prepares, finishes, and replenishes product as necessary.

  • Pulls product from cooler/freezer to prepare for cooking.

  • Checks in product, puts product away, and review invoices

  • Runs the department register and receives payment, makes change, etc., where applicable.

  • Removes trash in a timely manner.

  • Maintains strict adherence to department and company guidelines related to personal hygiene and dress.

  • Adheres to company policies and individual store guidelines.

  • Reports to work when scheduled and on time.

Secondary Duties and Responsibilities:

  • Washes dishes as necessary.

  • Orders product and supplies as necessary.

  • Prices product for customers as necessary

  • Delivers orders as needed.

  • Assists in other areas of store as needed.

  • Performs other job-related duties and special projects as required.

Education and Experience:

High school or equivalent experience and six months or less of similar or related experience.

Physical Requirements:

  • Must be physically able to exert up to 50 pounds of force occasionally; exert up to 20 pounds of force frequently; and exert 10 pounds of force constantly to move objects.

  • Visual requirements include vision from 20 inches or less to more than 20 feet with or without correction, depth perception, and field of vision.

  • Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, grasping, finger dexterity, feeling, talking, hearing, and repetitive motions.

Knowledge, Skills, Abilities and Worker Characteristics:

  • Must have the ability to carry out detailed but uninvolved written or verbal instructions; deal with a few concrete variables.

  • Ability to do simple addition and subtraction; copying figures, counting and recording.

  • Possess the ability to understand and follow verbal or demonstrated instructions; write identifying information; request supplies orally or in writing.

Working Conditions:

This position is continually exposed to flour, dust, noise, and temperature extremes. There is occasional exposure to cleaning chemicals/solvents. This is a fast paced work environment with significant pressure.

Equipment Used to Perform Job:

Oven, steamer, scale, big mixer, shrink wrap machine, Telexon re-ordering machine, register, walk in cooler, knives, serving cases, and C.A.R.S. system.

Contacts:

Has daily contact with internal customers and the general public. Has weekly contact with suppliers/vendors. Has contact with Federal/State Governmental or Regulatory Agencies as necessary.