Casino Queen Marquette Maintenance Technician I in Marquette, Iowa
Perform preventive maintenance and repairs throughout the facility.
ESSENTIAL DUTIES & RESPONSIBILITIES
Provide superior guest service, positively affect interactions with guests and employees, and has the resiliency to deal with difficult guests in all types of business conditions and the ability to work effectively and courteously with fellow employees.
Responsible for general maintenance of all facilities on property and the property itself. Perform maintenance with guidance from supervisor.
Responsible for maintaining, repairing, and replacing gaming table layouts with instructions provided by a supervisor.
Basic Knowledge of the HVAC system, alarm system, and generators. Perform routine maintenance on the systems with instruction from supervisory personnel.
Ability to perform basic painting, plumbing, electrical work, carpentry, and other projects relating to maintenance of the property with guidance from supervisory personnel.
Follow outline of preventative maintenance as scheduled.
Assist in maintaining a spotless casino by disposing of any cups, glasses, bottles, or other items left on the floor by guests. Ensure the safety and security of all guests and employees.
Have complete knowledge of all casino events and promotional activities, and assist as needed.
Keep work area in a clean and orderly manner.
Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same.
Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts and work locations may change.
Perform other duties as assigned or reasonably requested by any member of management.
Operating Principles: Ensure at all times operating principles are being adhered to: Clean - Keep all areas clean and pristine; Safe - Follow all safety policies and procedures; Friendly - Use customer courtesy skills to provide superior guest service; Fun - Be interactive with all internal and external guests while maintaining professional standards.
Tools and Technology: Two-way radio, maintenance related types of hand tools, power tools and machinery, work boat, work and box trucks, forklift, ladders, scaffolding, cleaning and maintenance chemicals, safety and personal protection equipment, and personal computer.
Licensure: Must be able to obtain and maintain an Iowa Racing and Gaming Commission Class O license, an Iowa Racing and Gaming Commission Class C license is required to work on locks. Must possess valid driver’s license and maintain good driving record. Must be at least 18 years of age.
Experience: A high school diploma or GED equivalent is preferred. Two years of maintenance experience is preferred.
Knowledge: Knowledge of machines and tools, including their designs, uses, repair, and maintenance. Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures. Knowledge of relevant equipment, policies, procedures, and strategies to promote effective operations for the protection of people, data, property, and institutions. Knowledge of applicable OSHA standards and safety measures. Knowledge of gaming laws and regulations.
Skills: Repairing machines or systems using the needed tools. Performing routine maintenance on equipment and determining when and what kind of maintenance is needed. Determining causes of operating errors and deciding what to do about it. Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. Determining the kind of tools and equipment needed to do a job. Monitoring/Assessing performance of oneself, other individuals, or organizations to make improvements or take corrective action.
Keyword: Repair, Maintenance, Handy Man
From: Casino Queen Marquette