Robert Half International Seasonal Chat Support Specialist III in Marion, Iowa

Description

The individual in this seasonal position located onsite at our Cedar Rapids location will be responsible for interacting one-on-one with our tax do-it-yourself (DIY) consumer customers through live chat communications. Our mission is to offer a positive support experience for all customers with emphasis on first contact resolution.

This position will work directly with the support team as well as other seasonal agents interacting with our customers.

If you, or anyone you know may be interested, please contact me ASAP @ [email protected]

Job Duties: * Overall support of the products through our chat support channel providing a positive and friendly experience with our chat customer contacts. * Assist with daily tasks of servicing our customers including:

  • General account questions and account login concerns

  • Product and services questions related to tax software and including tax filing status

  • Basic navigation of website portal

  • Cancellations and refunds

  • Account documentation for each customer interaction

  • Provide options for additional support if needed

  • Work a flexible schedule consisting of nights, weekends and anticipated overtime as requested during the tax filing season.

Requirements

High School diploma or equivalent * Work history including live chat support in a fast paced environment * Knowledge and work experience with browser based applications

  • Can operate multiple system applications and screens at the same time

  • Can quickly search and navigate within web browsers to locate answers

  • Skilled at keyboarding for use of database research and documentation

  • Capability of utilizing resources provided for quick issue resolution

  • Excellent written and verbal communication skills and overall professionalism
  • Exceptional multi-tasking and organizational skills and quick to learn new procedures
  • Self-directing individual and ability to work flexible hours including overtime

Technology doesn't change the world. People do.

As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.

Leader among IT staffing agencies

The intersection of technology and people — it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.

We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.

Apply for this job now or contact our branch office at 888.674.2094 to learn more about this position.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

© 2018 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.

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Salary: DOE

Location: Marion, IA

Date Posted: November 30, 2018

Employment Type: Consulting

Job Reference: 01520-9501642850

Staffing Area: Technology & IT