Robert Half International Help Desk III in Marion, Iowa

We are currently recruiting for an in-bound Technical Support position for our client in Cedar Rapids, IA. Project starts as soon as October 2018! In a call center environment, Technical Support Representatives will provide technical and network problem resolution to end-users (customers) by performing a question diagnosis while guiding users through step-by-step solutions. Solutions include, but are not limited to, resolving username and password problems, uninstalling/reinstalling basic software applications, verifying proper hardware and software set up, power cycling equipment, assisting with navigating around application menus and troubleshooting email issues. Support will be provided by clearly communicating technical solutions in a user-friendly, professional manner. B2B experience preferred. If this position is a fit for your skills and experience, email Bradley.Christensen@rht.com

Technology doesn't change the world. People do.

As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.

Leader among IT staffing agencies

The intersection of technology and people — it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.

We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.

Apply for this job now or contact our branch office at 888.674.2094 to learn more about this position.

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Req ID: 01520-9501527652

Functional Role: Account Executive/Staffing Manager

Country: USA

State: IA

City: Marion

Postal Code: 52302

Compensation: DOE

Requirements: *Excellent communication and customer service skills *Strong work ethic *Previous experience in customer or technical support role/s *Intermediate knowledge of IT/computer technology