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VIVA USA Inc Desktop Support/Distance Learning Classroom Manager in Johnston, Iowa

Req Ref No: MKIADS4 Location: Johnston, IA Duration: 11.0 months



Desktop Support 2 (DS2) performs all roles of a DS1 and assesses functional needs to determine specifications for purchases, orders computer supplies, and works with vendors on supply issues.

The Distance Learning Classroom Manager – Desktop Support - DS2 handles the supports the DL classrooms in all nine (9) locations which includes: • Installation of all hardware and software • Computer imaging • Performing upgrades and repairs • Identification and resolution of problems related to the DL classrooms • Maintenance and support of the audio/visual equipment in the classrooms for video teleconferencing • Maintaining property records and accountability of equipment • managing scheduling • Supplying usage reports to NGB using the Distributed Learning Program Reporting and Scheduling Tool (DLRST).

Skill - Required / Desired - Amount - of Experience Installation of hardware and software - Required - 4 - Years Computer imaging - Required - 4 - Years performing upgrades and repairs - Required - 4 - Years maintaining and support of the audio/visual equipment - Required - 4 - Years maintaining property records and accountability of equipment - Required - 4 - Years

VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.