VIVA USA Inc Customer Support Specialist in Johnston, Iowa
Description: Performs credit and collection duties for large and moderately complex customer accounts, including telephone collections, account authorization, and account management. Duties: Collects large and moderately complex past due accounts utilizing available technology and collection strategies. Negotiates payment plans with past due customers. Evaluates financial statements and other customer information and authorizes establishment of credit within the company guidelines. Reviews account status; Recommends and authorizes additional sales to the customer. Assists with account resolutions for misapplied cash and refers problem accounts to supervisors. Manages assigned accounts to maintain low levels of delinquency. Specific Position Requirements : As a Customer Support Specialist, you will support our delinquent customers across all products by identifying the customer's issues and supporting them by educating, motivating and taking action to resolve delinquent accounts while retaining our customers. In addition, you will: Use telephone negotiating techniques to build and maintain company, customer and dealer relationships Review payment history and account information Update/confirm debtor information Negotiate payment plan modifications according to established policies and procedures Administer collection efforts within federal and state regulations and company policy Assist with account resolutions for misapplied cash and refers problem accounts to supervisors We need an excellent communicator, both verbal and written, who thrives on solving problems and working in a global team environment. A Bachelor's degree in business or a related discipline is preferred. We also require: Minimum of 1 year of experience in customer service Ability to remain seated for long periods of time to perform telephone work in a call center environment Capacity to quickly change focus on work activities Strong computer aptitude with the ability to learn quickly and apply new knowledge; familiar with both mainframe and software applications A strong candidate will also have: Knowledge of negotiation techniques Familiarity with the client Financial policies and procedures regarding collections. Note : 1st shift, 40 hours per week, OT is allowed but not mandatory Work shifts will be between the hours of 6:55am to 6:05pm. Contingent worker will not be driving the client vehicle while on assignment . VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.