Arrow Electronics Service Cloud Salesforce Administrator in Iowa
Service Cloud Salesforce Administrator
The Service Cloud Salesforce Administrator works closely with functional leaders and subject matter experts to identify, develop and deploy new capabilities and improvements to existing business processes enabled by Service Cloud and Communities. Part administrator, part business analyst and part technical project manager, the Salesforce Administrator provides configuration, support, maintenance and improvement of our CRM platform.
What you will be doing:
Leverage knowledge of industry best practices and work with business functions to uncover opportunities for business improvement through SFDC enhancement.
Evaluate new business project requests, assess business value, and prioritize.
Define, document and groom user stories and business processes, especially for customer support and success.
Develop detailed business requirements and acceptance criteria for target improvements.
Build, test, deliver and provide post-deployment support for solutions delivered, from small enhancements to large projects.
Leverage knowledge of best practices for key performance indicators and build reports and dashboards for business functional teams.
Perform user support and account maintenance
Communicate and train impacted organizations on process and system changes.
What we are looking for:
Minimum two years of experience as a Salesforce.com Service Cloud administrator
Salesforce.com Admin ADX201 or ADM201
Service Cloud certifications
Strong understanding of the platform functionality and best practices
Strong data management abilities
Excellent project management skills and a positive attitude
Excellent verbal and written communication skills
Creative and analytical thinker with strong problem-solving skills
Ability to critically evaluate information gathered from multiple sources, assess impact of new requirements on Salesforce.com and upstream and downstream applications, systems, and processes
Ability to meet deadlines, handle and prioritize simultaneous requests
Additional Preferred Skills:
Salesforce.com Admin ADX211 or ADM211 strongly preferred
Experience with Agile methodology and Jira
Experience with Salesforce.com Sales Cloud
Experience / Education
- Typically requires 2-4 years of related experience with a 4 year degree.
What’s In It For You
At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That’s why we offer competitive financial compensation, including various compensation plans, and a solid benefits package ( http://benefits.arrow.com )
Medical, Dental, Vision Insurance
401k, With Matching Contributions
Paid Time Off
Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options
Short-Term/Long-Term Disability Insurance
Wide Variety of Growth Opportunities
Annual Hiring Range/Hourly Rate:
$76,500.00 - $93,500.00
Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer.
US-CO-Denver, Colorado (Panorama Arrow Building)
Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran or disability status. (Arrow EEO/AAP policy) (https://static4.arrow.com/-/media/arrow/files/pdf/0521/2020-Arrow-EEO_AAP-Statement-2.pdf)
Arrow Electronics, Inc.'s policy is to provide equal employment opportunities to all qualified employees and applicants without regard to race, color, religion, age, sex, marital status, gender identity or expression, sexual orientation, national origin, disability, citizenship, veran status, genetic information, or any other characteristics protected by applicable state, federal or local laws. Our policy of equal employment opportunity and affirmative action applies to all employment decisions personnel policies and practices, or programs.
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