IT SUPPORT CONSULTANTRequisition # 72814Position BasicsWorking TitleHELP DESK ASSOCIATE LEADAdvertising Ends on:Friday, May 25th, 2018Advertising Started on:Friday, May 11th, 2018Organization:University HospitalDepartment:Health Care Information SystemsSalarySalary:$48,500.00 to CommensuratePay Grade:4AJob DetailsPercent Time:100%Type of PositionRegular: A position which is considered essential for the effective long-term operation of the university. Persons appointed to this position will receive the privileges and benefits associated with regular employment status.Duties:UI Health Care Information Systems is seeking an IT Support Consultant to serve as an associate team lead for the Health Care Information Systems Help Desk, which provides support remotely and over the phone. Duties include providing second-level support for IT Support Analyst staff and customer service support for UI Health Care computer users and machines. The position requires a professional demeanor, close attention to detail, strong team-building skills, the ability to tolerate high-intensity working conditions, and the ability to learn and provide basic clinic application support. The ability to make quick decisions based on professional judgment and written procedures is essential. Work will be performed in a structured Help Desk setting.Education Required:Bachelor's degree in Computer Science, MIS, IT-related field, or equivalent combination of education and experienceExperience Required:Experience, typically 1-3 years, supporting workstations running Windows 7/10 and MS Office 2010/2016Experience, typically 1-3 years, of customer service in a Customer Service Center or Call Center.Strong problem solving skills, ability to quickly learn new software, and proven ability to work independentlyStrong communication skills, both written and verbal.Practical experience supporting Macintosh computers.Practical experience supporting a medical records application such as Epic.Desirable Qualifications:Strong customer service focus.Experience utilizing ITIL frameworks.Experience working in a Health Care IT environment.Excellent organizational skillsOnline Application OptionsApplication Type:This job requires basic applicant information, plus a resume. Your resume should not be sent to the contact below. The resume will be attached during the Online Application Process.Cover Letter:A plain text cover letter is required.References:References must be filled out online during the application process, however, only professional references will be allowed.Number of References: 5To start the Online Application process for this position, click the "Apply for This Position" button located below the Contact Information.Contact InformationAttention: Your resume should not be sent to the contact below. The resume will be attached during the Online Application Process.Contact:Rita J Beers - rita-beers@uiowa.eduUihc-Health Care Infor SystHealth Care Support Services Building3281 Ridgeway Drive0324 HSSB HSSBCoralville, IA 52241Phone: 319-356-0050For information about applying for P&S positions, please go toProfessional and Scientific Position Application ProceduresThe qualifications for the positions are listed in the job advertisement.Equivalent combinations of education and related work experience may be considered. The salary listed indicates the minimum for the pay grade to a level commensuratewith qualifications and experience. To review P&S or SEIU pay schedules or for acomplete classification description go to theUniversity of Iowa Compensation andClassification web site.The University of Iowa is an equal opportunity/affirmative action employer. All qualified applicants are encouraged to apply and will receive consideration for employment free from discrimination on the basis of race, creed, color, national origin, age, sex, pregnancy, sexual orientation, gender identity, genetic information, religion, associational preference, status as a qualified individual wit