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UNIVERSITY OF IOWA IT Support Analyst - IT Customer Support Analyst in Iowa City, Iowa

IT Support Analyst - IT Customer Support AnalystPosting IDless thanbr>122128less thanbr>less thanbr>Departmentless thanbr>Health Care Information Systems/UIHCless thanbr>less thanbr>Jobcodeless thanbr>IT Support Analystless thanbr>less thanbr>Working Titleless thanbr>IT Support Analyst - IT Customer Support Analystless thanbr>less thanbr>Detailsless thanp>less than/p>less thanp>less than/p>less thanp>less than/p>less thanp>less thanstrong>less thanspan>less thanspan>Position Summaryless than/span>less than/span>less than/strong>less than/p>less thanp>less than/p>less thanp>less thanspan>This position is a full-time less thanem>less thanspan>temporaryless than/span>less than/em> position with a duration lasting no longer than 12 months at 40 hours/week. The IT Support Analyst position acts as the front-line customer contact point for Health Care Information Systems in a structured, high call volume Help Desk setting. The position provides basic technical support of hardware and software incidents and requests to UI Health Care faculty and staff. The position requires a professional demeanor, close attention to detail, and the ability to tolerate high intensity working conditions. The ability to make quick decisions based on professional judgment and written procedures is essential. Work schedule will be Monday through Friday, 8:00am - 5:00pm.less than/span>less than/p>less thanp>less than/p>less thanp>less thanstrong>less thanspan>less thanspan>Required Qualificationsless than/span>less than/span>less than/strong>less than/p>less thanp>less than/p>less thanp>less thanspan>6 months to 1 year of work experience in a high-volume Help Desk, Call Center, or other Customer Service environment.less than/span>less than/p>less thanp>less thanspan>Experience troubleshooting problems with Windows 7/10 and Microsoft Office 2010/2016 Suite.less than/span>less than/p>less thanp>less thanspan>Excellent verbal and written communication skills.less than/span>less than/p>less thanp>less thanspan>Strong problem-solving skills and the ability to quickly learn new software.less than/span>less than/p>less thanp>less thanspan>Proven ability to work independently with a strong focus on customer service.less than/span>less than/p>less thanp>less than/p>less thanp>less thanstrong>less thanspan>less thanspan>Desired Qualificationsless than/span>less than/span>less than/strong>less than/p>less thanp>less than/p>less thanp>less thanspan>Experience troubleshooting and installing Citrix clients in Windows and Mac OS Xless than/span>less than/p>less thanp>less thanspan>Working knowledge of basic clinical application supportless than/span>less than/p>less thanp>less thanspan>Experience working in a health care or health industry environmentless than/span>less than/p>less thanp>less thanspan>Working knowledge of computer hardware and peripherals.less than/span>less than/p>less thanp>less thanspan>Experience troubleshooting problems with Mac OS Xless than/span>less than/p>less thanp>less thanspan>Demonstrated ability to disarm escalated situations and/or difficult customersless than/span>less than/p>less thanp>less thanspan>Experience troubleshooting problems with iOS and Android devicesless than/span>less than/p>less thanp>less thanspan>Experience utilizing remote IT support toolsless than/span>less than/p>less thanp>less than/p>less thanp>less thanstrong>less thanspan>less thanspan>Compensationless than/span>less than/span>less than/strong>less than/p>less thanp>less thanspan>Pay Range: $20.00 - $24.00/hour, dependent on education and experienceless than/span>less than/p>less thanbr>less thanp>less than/p>less thanp>less than/p>less thanp>less thanbr>less thanbr>Contactless thanbr>MICHAEL JOSEPH CULLISONless thanbr>Phone: (319) 467-8496less thanbr>Email: michael-cullison@uiowa.edless thanbr>less thanbr>Application Instructionsless thanbr>Please send a resume and letter of interest to Michael Cullison (michael-cullison@uiowa.edu)less thanbr>less thanbr>less th

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