Co-op services Credit Union Contact Center Generalist - Part-Time in Fort Worth, Texas

The Opportunity

CO-OP Financial Services provides technically superior products and services to financial institutions across the nation. We are seeking a talented Contact Center Generalistto be responsible for applying knowledge of CO-OP Member Center’s organization and products in order to provide courteous and efficient service to Credit Union employees and/or Credit Union members. In addition, the Contact Center Generalist will be accountable for meeting performance targets.


  • Takes incoming telephone calls from customers. Navigates computer systems to properly address customer inquiries.

  • Provides information and instruction to customers to facilitate proper resolution to inquiries.

  • Resolves problems within bounds of authority or requests assistance from other team members or Team Lead as necessary.

  • Inputs necessary information into computer system with information obtained from customers.

  • Maintains a high level of service with customers and meets performance targets.

  • Develops and maintains productive working relationship with team members.

  • Promotes and maintains a positive, professional image of CO-OP Member Center.

  • Completes project work as specified by the Team Lead.

  • Assists with call overflow from other Contact Center Teams as needed.

  • Actively supports our CO-OP culture and embraces our core values of Work as Partners, Communicate Openly and Honestly, Demonstrate Excellence and Champion Change in all interactions.

What You’ll Need to Succeed

  • Basic computer skills (i.e., typing- 35 wpm, data entry, Internet navigation, Microsoft Windows and email).

  • Basic use of standard office equipment (i.e., telephone, computer).

  • Clear verbal communication, written communication, and reading comprehension in English.

  • Strong interpersonal and customer service skills.

  • Ability to accurately interpret information as well as demonstrate problem solving and analytical thinking skills.

  • Application of good judgment and decision making.

  • Ability to work efficiently both independently and as part of a team.

  • Ability to prioritize work to meet deadlines.

  • While performing duties of this job, employee is regularly required to do the following: read, write, basic math, draw conclusions from written or computer generated materials, analyze data or reportinformation.

Why Join CO-OP?

CO-OP Financial Servicesis the technology engine that provides access and convenience for credit unions. With over 35 years of credit union service, CO-OP connects credit union members to their accounts through Debit, Credit, ATM, Shared Branching, Member Interaction Services, Mobile, Virtual, and Bill Pay services. CO-OP serves a total of 3,500 member credit unions, 50 million cardholders, 30,000 surcharge-free ATMs, and more than 5,500 shared branches. Handling three billion-plus annual transactions, CO-OP is the nation’s largest credit union service organization—offering resources that enable deeper member engagement to help credit unions prosper.

Req No.2018-2761

CategoryBusiness/Client Support