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Cambridge Investment Research, Inc. Partner Support Analyst in Fairfield, Iowa

Cambridge Investment Research Inc., one of the nation’s top independent financial solutions firms, is actively looking for a person who has a passion for working in the back office support environment to join the Operations Department for a full time Partner Support Analyst. The Partner Support Analyst works under the direction of Partner Support leadership and assist with cashiering approvals.

At Cambridge, our purpose is to make a difference in the lives of our financial professionals, their investing clients, and our associates. Our values of integrity, commitment, flexibility, and kindness continue to guide us in the decisions we make together every day. For 39 years we’ve delivered innovative financial solutions while offering exciting career opportunities with ongoing professional development.

A national leader as a financial solutions firm, Cambridge’s commitment to long-term professional development in a unique small-town community makes this a one-of-a-kind opportunity. Cambridge has been honored 10 times by our associates as a ‘Top Workplace in Iowa’, and 13 times as ‘Broker-dealer of the Year’ by our financial professionals through Investment Advisor magazine. We are recognized among the leading firms in the financial advice industry as we serve over 3,600 independent financial professionals and hundreds of thousands of their investing clients across the country.

  • Provide customer service related to requests as needed at request of management, company associates, and financial professionals

  • Utilize information gathered in analysis to propose solutions including, but not limited to, additional training for associates, financial professionals and financial professionals support

  • Lead practices and objectives to enable a high performance culture emphasizing quality, productivity and standards and goal attainment

  • Update and maintain procedures in departmental database and on company website and supply information as requested

  • Administer training on operational processes and procedures to new and existing financial professionals, and ensure internal and external policies and procedures are adhered to by financial professionals and internal associates

  • Mitigate risk by internal review of transactions and processes within Partner Support

  • Maintain working knowledge of key industry topics and overall familiarity with relevant internal resources

  • Maintain contact between Operations and Partner Support management in order to achieve the best utilization of resources for the department

  • Associate’s degree or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.

  • 2-4 years of related customer service and/or Financial Services industry experience preferred.

  • Financial Industry Regulatory Authority (FINRA) Series 99 is required.

Job ID: 2021-1317

External Company Name: Cambridge Investment Research, Inc.

External Company URL: https://www.joincambridge.com/home/

Telecommute: No

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