Blain Supply Service Center Manager in Dubuque, Iowa

Founded in 1955, Blain's Farm and Fleet is a specialty retailer with privately-held stores in the Midwest. Our philosophy is simple: offer the hardest working people in America an honest value and the best customer service. We do this by carrying the best brands at the lowest price possible, and hiring and training talented, hardworking people. As a member of the Blain’s Farm & Fleet family, you will benefit from a stable work environment, family-owned company that is closed on major holidays and offers a comprehensive, competitive benefits plan.

The Service Center Manager would oversee the Service Technicians and the Automotive Service Center department.

This can include, but is not limited to:

  • Customer Service

  • Provide technical assistance to Service Center Technicians and support

  • Directing and training Service Technicians and support

  • Attending annual training seminars

  • Assigning tasks/jobs to the Service Technicians and support

  • Perform all Service Technician, Service Desk Coordinator, and Service Center Assistant Manager duties

  • Conduct daily shop goal assessments to the company’s expectations/budgets

  • Drive customer and company vehicles

  • Assist in controlling Service Center expenses (payroll, claims, supplies, etc…)

  • Demonstrate awareness and compliance with Loss Prevention and Safety policies and procedures

  • Maintain and repair Service Center equipment

  • Conduct 45-90 day and annual performance evaluations

  • Must possess a valid drivers license

  • Great communication skills

  • Associate’s Degree in Automotive Maintenance is preferred

  • Prior Automotive Maintenance experience is preferred

  • Prior supervisory experience preferred

  • Prior Retail experience preferred

  • Able to work nights when needed and at least every other weekend

  • Able to pass pre-employment drug screening and background checks

  • Able to attain an ASE Certification in A4 Steering and Suspension and A5 brakes

  • Must possess or have the ability to obtain forklift certification

  • Ability to read and speak English and communicate with customers and co-workers

  • Michigan Stores Only ASE A4 and A6 Certifications required for Tech Level II and ASE A3, A4, A5 and A6 Certifications required for Tech Level III OR equivalent Michigan certifications.

Benefits:

  • Healthcare*

  • Paid Holidays and Paid Vacations*

  • 401(k)*

  • Profit sharing*

  • Parental leave*

  • Flexible work schedule

  • Associate discount program

  • Exciting and engaging work environment

  • Short and long term disability and life insurance

*Elgibility Required

Retail Store

Requisition ID: 2018-6632

External Company Name: Blain Supply, Inc.

External Company URL: http://www.farmandfleet.com

Street: 2675 NW Arterial