Dart Transit Scheduler in Des Moines, Iowa

This job will remain open until Monday November 12, 2018.

Overview

Local and state leaders created the Des Moines Area Regional Transit Authority, or DART, out of the Des Moines Metropolitan Transit Authority, or MTA, in 2006. The move has enabled the agency to begin evolving into a more regional transit system.

DART is the largest public transit agency in Iowa, serving 14 member governments, including Alleman, Altoona, Ankeny, Bondurant, Clive, Des Moines, Granger, Grimes, Johnston, Pleasant Hill, Polk County, Urbandale, West Des Moines and Windsor Heights.

Mission

Enriching Lives, Connecting Communities, Expanding Opportunities.

What do we offer?

Health InsuranceDental CoverageVision CareGroup Life InsuranceDeferred Compensation PlanI.P.E.R.S. Retirement SystemLong Term DisabilityShort Term DisabilityFlexible Benefit PlansPaid Time Off (PTO)Tuition AssistanceHolidays

Position Summary:

Under general supervision, the Transit Scheduler develops fixed-route transit schedules and work assignments, as well as reports on Key Performance Indicators (KPIs) for DART’s transit service. The Transit Scheduler also develops, maintains and coordinates databases and scheduling software. The Transit Scheduler conducts analysis to gauge the cost and customer service implications of key decisions.

Essential Functions of this Position:

  • Prepare operating schedules for the DART’s fixed-route transit service using current scheduling software

  • Complete general bid and schedule documents for service changes at least three times each year

  • Make recommendations for new or modified transit routes by determining efficient and effective transit route alignments, analyzing transfer patterns, and determining running time and proper headway.

  • Analyze Key Performance Indicators of DART’s fixed-route transit system and provide recommendations to improve the efficiency and effectiveness of DART’s services

  • Conduct analysis on costs, fleet needs, and other metrics relevant to scheduling and resource planning

  • Prepare alternative schedules for special events, emergency and detour route service

Additional Responsibilities of this Position:

  • Collect feedback and respond to inquiries from internal and external stakeholders on DART’s fixed-route schedule performance.

  • Coordinate with internal and external partners to analyze and deliver special service requests.

  • Conduct field reviews of transit routes and bus stops to observe operating conditions and collect data and customer feedback.

Education and/or Experience:

  • Four year degree in planning or a related field required or high school diploma/equivalent and four years of relevant experience in lieu of education.

  • A minimum of two (2) years verifiable experience in public transit or operational scheduling

Knowledge, Skills, Abilities and Competencies:

Knowledge of:

  • Knowledge of the principles and procedures for the development and coordination of public transit schedules

  • Knowledge of the Des Moines metro area city streets, landmarks and related geography as it relates to DART’s service areas

  • Knowledge of basic statistical analysis techniques and formulas

  • Knowledge of transportation planning techniques

  • Knowledge of personal computers and current software programs for word processing, spreadsheets, presentations, email and databases at the intermediate level of proficiency; as well as general knowledge of specialized software related to functional area; knowledge of Trapeze software package beneficial

Skill or Ability to:

  • Ability to organize data and thoughts create a coherent recommendation and document decisions

  • Ability to analyze data, evaluate alternative solutions and be innovative in problem resolution

  • Ability to exercise sound independent judgment within established guidelines

  • Ability to work collaboratively with professional and front-line staff

Competency to:

  • Competency to think critically to identify problems and solutions and provide constructive criticism of complex situations

  • Competency to deliver high quality work by adhering to standardized practices and policies, addressing problems that could impact quality, making sure all deliverables and services meet all requirements and expectations, and not making the same mistake twice.

  • Competency to make plans by clearly defining goals and the actions required to accomplish them, considering constraints or obstacles, and accurately estimating time and resources needed to accomplish tasks.

  • Competency to display technical skills by keeping technical skills current, effectively applying specialized knowledge, and sharing technical expertise with others.

Supervisor Responsibilities:

This position has no supervisory responsibility.

Physical Demands:

On a normal work day, this position requires:

  • Frequent Periods of sitting and reaching

  • Frequent use of hands, fingers and arms in operations requiring constant handling of paper documents, computing and entering data using a keyboard and ten key calculator

  • Clarity of vision at 20 inches or less to read and enter numerical data

  • Ability to move necessary equipment and presentation materials to group travel training sites

  • The ability to hear normal verbal conversation with or without corrective devices to communicate with co-workers and customers

Work Environment:

Work is performed in a general office environment.

Disclaimer:

This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts, or working conditions associated with the position. While this list is intended to be an accurate reflection of the current position, DART reserves the right to revise the functions and duties of the position, or to require that additional or different tasks be performed when circumstances change (e.g., emergencies, staff shortages, work load changes, rush jobs, or technological developments).