Cognizant Technology Solutions Technical Support Agent (Bilingual) in DES MOINES, Iowa

SUMMARY: Cognizant is seeking several full-time candidates for our Technical Support Center to provide salesforce. The Technical Support Representative is responsible for providing second level resolutions for all ticket creations and assist with troubleshooting and programming questions. JOB RESPONSIBILITES: Ensure on meeting daily Key Performance Indicators Receiving end user calls Provide first level resolutions Provide excellent verbal and written customer service for commission based agents being mindful of the financial services producer environment Ticket creation/Categorization / Prioritization Ticket escalation to respective Support Group Incident resolution and recovery Ticket Closure VEVRAA Federal Contractor Request Priority Protected Veteran Referrals EOE -Veteran /Disabled/Minority/AA/F/M/SO