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Cleo Technical Product Instructor- Req #275 in Des Moines, Iowa

Technical Product Instructor- Req #275

United States /

Services – Professional Services /

Full-time

Cleo is a cloud integration technology company focused on business outcomes. Every day we ensure that each one of our 4,000+ customer’s potential is realized by delivering solutions that make it easy to discover and create value through the movement and integration of enterprise data. By providing the industry’s most complete and flexible integration offerings, we are helping our client's build trusted relationships across their partner ecosystems today, while providing all the control and visibility they need to advance their business tomorrow.

Simply put, Cleo ... never stops

The Position

Cleo is looking for a client-focused, Cleo Technical Product Instructor to join our Services team to provide on-boarding and product use training to our clients. This position can be based out of Pottsville, PA, Rockford, IL, Chicago or work remotely from anywhere in the US – it is all about finding the right fit! Ideal candidates possess a strong technical background working with data integration software and have an interest in working directly with clients to provide consultative training based on their business needs. #LI-Remote

What you will be doing

  • Engaging clients in single- and multi-day training curriculum - Cleo University

  • Working to become an expert on Cleo Integration Suite solution functionality and implementation procedures to guide clients through their on-boarding process

  • Demonstrating excellent customer service so that each and every customer receives supreme value from Cleo solutions

  • Working effectively with team members and other departments to complete training successfully

  • Working hours: 8 hours/day, 5 days/week. Starting hours and ending hours vary depending on the time zone of the client

Requirements

  • Bachelor’s degree or related technical degree from a four-year college or university

  • Prior training experience with technical product, managed file transfer products are preferred

  • Experience with: MFT, AS2 and SFTP protocols, certificate management, and data integration is preferred

  • Experience providing complex SaaS training

  • Learning Management System experience- registration acknowledgments, quizzes, etc.

  • Experience with Video Production is preferred (Camtasia is currently being used)

Benefits

  • Competitive base salary

  • Great Healthcare + Dental + Vision

  • FSA and HSA options

  • Employee Assistance Program

  • Paid Parental Leave

  • Unlimited PTO

  • 401k

  • Opportunity to work on large, high impact projects

  • Ongoing training and development

Equal Opportunity Employer: Disability/Veteran

*This role is not eligible for hire in Colorado.

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