Wellmark - Des Moines Sr Application Analyst (Business Objects / Power BI) in Des Moines, Iowa
About the Career: You will manage and troubleshoot reporting and data access across the organization. You will provide advanced troubleshooting and resolution of system incidents and problems while collaborating with application delivery, infrastructure and other business partners. And you will maintain documentation and evaluate changes to determine the risk to current environments.
Our Ideal Candidate: Not only do you bring your knowledge of Business Objects to the table, but you have a mindset that is focused on providing a great customer experience. You are proactive in nature when supporting various business teams with questions on advanced reporting features and functionality. You look forward to meeting with stakeholders to determine reporting requirements.
Why Wellmark Technology? At a time when technology is creating new business models, disrupting industries and creating valuable experiences for consumers, our role as technology team members must elevate an organization through innovative transformation, modernized technology and delivery of new business strategies, including an aim to continuously evolve and enhance the customer experience. At Wellmark, our technology transformation program is called ASCEND and is led by our empowered technology leaders and team members. Together, we are leaning into the future, owning the outcome and working together to transform how we work and what innovative solutions we deliver.
- 8 years of direct and applicable experience
bachelor's degree in Computer Science, MIS or related field of study plus 4 years of testing and/or troubleshooting in a fast-paced environment, acting as a subject matter technology resource on one or more applications
Experience with Business Objects BI 4.0 or newer
Experience with Business Objects Designer (UDT) and IDT (creates the new UNX universes)
Experience in a data warehouse environment for operational and analytical reporting
Proven understanding of Business Objects configuration management concepts
Translating reporting requirements into universe design and database enhancements
Providing cost estimates for new development and change requests
Testing and/or troubleshooting in a fast paced environment
Acting as a subject matter technology resource
Demonstrated ability to adapt to changes quickly
Proven analytical abilities when working across multiple data sources
Ability to effectively communicate, verbal and written
Demonstrated ability to formulate make decisions and to influence others
Proven to be highly organized, with an ability to multitask, all the while maintaining high attention to detail
Self-starter not only to troubleshoot, but to provide proactive solutions
Experience with Business Objects BI 4.2 preferred
Experience with relational databases. Sybase IQ and SQL Server database systems preferred.
Experience with PowerBI visualizations.
a. Manage and troubleshoot multiple highly integrated/complex applications in support of Wellmark's systems. Provide technical guidance and coordinate of system implementations and upgrades.Proactively monitor systems availability performance and capacity and advise leadership of system health.
b. Provide tactical troubleshooting and resolution of system incidents and problems while collaborating with application delivery, infrastructure and business partners.
c. Utilize strong customer service skills in response to new release and customer inquiries and become wellversed with common problem inquiries and be able to provide immediate solutions.
d. Collaborate with infrastructure and information security to ensure that regulatory and security requirements are maintained.
e. Maintain documentation and design papers defining infrastructure, implementation, systems administration, system management, testing, problem escalation and maintenance.
f. Assist in the research, evaluation, and selection of technology solutions that are compliant with Wellmark's adopted standards allowing integration into the existing environments with minimal impact to users.
g. In collaboration with enterprise availability, assist with high availability/high reliability application environments across a complex technical enterprise by providing indepth cross functional technical expertise to implement, support, and improve corporate wide and business line specific systems.
h. Evaluate changes to determine the risk to current technical environment to determine and recommend the most effective implementation strategy.
i. In support of production/application systems, provide application expertise to support project investments. Provide system availability, performance expectations and capacity requirement.
j. Assist and collaborate with leadership regarding the development of a multiyear application plans accounting for investments, interdependencies with infrastructure, vendor product roadmaps, and business applications strategies.
k. Attain and leverage technical expertise of current and emerging technologies, as well as exhibiting a practical project management skillset, to promote strong internal and external customer relationships.
l. Develop business knowledge of the application in order to effectively provide support maintenance.
m. Support disaster recovery and business continuity efforts and plans in the event of a disaster.Ensure audit processes are followed and reports provided to leadership as necessary.Communicate crisis data or disaster recovery actions, and escalations to appropriate internal and external stakeholders.Ensure minimal impacts to users during implementation and post maintenance activities.
n. As needed, may engage in development activities to support enhancement and maintenance of application systems or project investments.
o. Other duties as assigned.
Posting Title: Sr Application Analyst (Business Objects / Power BI)
Requisition ID: 214655
External Company Name: Wellmark Blue Cross and Blue Shield
External Company URL: www.wellmark.com