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Co-op services Credit Union Scrum Master III (Contract to Hire) in Des Moines, Iowa

The Opportunity

We are seeking a talentedScrumMaster IIIto act as a servant leader to standing development teams to deliver high quality working software. This position will work in partnership with project teams to deliver project objectives. To improve quality and increase software delivery throughput, they collaborate with various stakeholders and user communities to learn and implement best practices. This position will also perform peer-to-peer coaching, training and mentoring to improve process competencies across multiple standing teams. Person will have expert knowledge of one or multiple areas of industry standard technology, as well as knowledge and experience in financial services, debit and credit card processing, and finance technology.

  • This position isfully-remote. That means we are open to talent across the country and the person in this position will be able to continue working remotely even after we transition back into our physical office locations.

What You Can Look Forward to

  • Act as ScrumMaster for agile delivery team(s), with a focus on guiding the team(s) toward improving the way they work. – 55%

  • Proactively coordinate the efforts of one or multiple agile teams.

  • Facilitate effective meetings and agile ceremonies (Sprint Planning, Sprint Review, Sprint Retrospective, Daily Standup, and Backlog Refinement).

  • Act as a servant leader to the team members and help to engage stakeholders of the products.

  • Partner with the Product Owner and agile team to understand, identify, and document the business opportunity through non-ambiguous, testable stories.

  • Collaborate with Product Owner, Business Analyst, and Architecture to understand requests, capabilities, and delivery schedules.

  • Identify and resolve impediments that are inhibiting the agile team from meeting commitments. Shield the team from interruptions.

  • Help team identify and manage cross-functional project interdependencies.

  • Create an environment conducive to team self-organization and collaboration.

  • Helps improve the team’s software development and delivery through a deliberate focus on continuous improvement and learning culture.

  • Support, assist, and educate the Product Owner, especially with respect to refining and maintaining the product backlog. Collaborate with the team to ensure the product/feature backlog is organized, clear, prioritized and up to date.

  • Maintain accountability for measuring and communicating agile and team performance metric tracking and reporting

  • Assist with internal and external communication, improving transparency and radiating information.

  • Works with other ScrumMasters to increase the effectiveness of Scrum in the organization.

  • Help guide and mentor less tenured Scrum Masters in the areas of Scrum, Kanban, Agile Ceremonies, refinement, story splitting, estimation, velocity, retrospection, and other techniques

  • Follow all CO-OP change management processes and help ensure less tenured Scrum Masters understand and follow this process.

  • Contributes to the building of solutions in such a way that exceeds regulatory requirements. Security is a critical design requirement and data, systems, and applications must be protected at all points of the development lifecycle.

  • Provide leadership by example and guide the team and organization on how to use Agile/Scrum practices and values to delight customers. - 25%

  • Assess the scrum maturity of the team and organization and coach the team to higher levels of maturity, at a pace that is sustainable and comfortable for the team and organization.

  • Build a trusting and safe environment where problems can be raised without fear of blame, retribution, or being judged, with an emphasis of healing and problem solving.

  • Identify team improvement opportunities and look for best practices in order to increase team efficiency and quality.

  • Coach, mentor, motivate, and supervise team members and influence them to take positive action and accountability for their assigned work.

  • Coach agile team, department, and company on Scrum process and best practices.

  • Build, develop, and grow business relationships vital to the success of the teams.

  • Build strong internal and external partnerships – 10%

  • Develop working relationships with internal business partners and project team members.

  • Develop knowledge of internal and external partner business and processes.

  • Build trust with our partners in our knowledge and delivery of technology.

  • Communicate effectively to other project team members and internal business partners as required.

  • Actively support CO-OP’s strategic future, culture and leadership practices – 5%

  • Creates successful partnerships

  • Partners internally and externally – with other CO-OP staff, clients, vendors, business partners and owners

  • Is customer-centric

  • Is a Trusted Advisor

  • Supports the team

  • Supports the company

  • Has a can-do attitude

  • Goes above and beyond

  • Upholds our communication promise

  • Provides clear, concise and timely communication

  • Asks for clarity

  • Honors the integrity of others

  • Prevents collusion, triangulation and gossip

  • Takes “positive action about things I don’t like”

  • Leads by asking questions

  • Speaks and acts from possibility

  • Embraces change

  • Leads and follows

  • Wears an owner’s hat

  • Has a 360 degree perspective

  • Holds self and others as capable and able – and accountable

  • Sees that fun provides energy for success

  • Actively seeks additional leadership skills

  • Follows our leadership practices

  • Has a focus on leadership skill development supported by an active “Leadership Stand”

  • Practices “Intention”

  • Regularly practices “Completion and Closure”

  • Proactively pursues development opportunities and shows expected progress on learning plan – 5%

  • Proactively research and learn new processes and methodologies such as Scaled Agile and DevOps, share that knowledge with other team members and help lead in applying those processes and methodologies to our organization.

  • Identifies development opportunities and works with manager to establish learning focus and learning plan

  • Manages learning plan and reports on progress at quarterly coaching sessions with manager

  • Embraces our culture of growth, change and continuous learning

  • Mentors and coaches for the development of less tenured Scrum Master

  • Regular and reliable attendance.

  • Responsible for reporting risks that are identified to the appropriate team and/or management. Additionally, responsible for managing, monitoring and reporting risks within the scope of your work area, to include, but not limited to Information Security risks.

  • Actively supports our CO-OP culture and embraces our core values of Work as Partners, Communicate Openly and Honestly, Demonstrate Excellence and Champion Change in all interactions.

What You’ll Need to Succeed

  • Bachelor's degree in Business Administration, Computer Science or related major, or comparable work experience.

  • 5-8 years’ experience as a ScrumMaster or similar role.

  • 5-8 years’ experience playing the ScrumMaster role for a software development team.

  • ScrumMaster (CSM), Certified Scrum Professional (CSP) or Certified Product Owner (CSPO) Certification.

  • 5-8 years’ experience with agile practices, patterns and techniques .

  • 5-8 years’ experience in Agile techniques such as User Stories, ATDD, TDD, BDD, Continuous Integration, Continuous Testing, Pairing, Automated Testing, Agile Games etc.

  • 5-8 years’ experience serving as key liaison to other departments that have specific business functions.

  • 5-8 years’ experience understanding the relationships, dependencies and impact of neighboring business functions.

  • 5-8 years’ experience documenting, analyze and assess current business processes and underlying systems / applications.

  • 5-8 years’ experience collaborating with other departments and IT to develop business cases associated with new project requests.

  • 5+ years’ effective planning, scheduling, coordinating medium to large projects, meeting deadlines and managing multiple projects concurrently.

  • 5+ years’ SQL skills and experience with Sequel Database Query Analyzer.

  • 3+ years’ experience training and mentoring others in ScrumMaster tasks and responsibilities.

  • Exemplifies and promotes Agile values and principles.

  • Knowledge of an agile framework or method (i.e. Scrum, Kanban), or understanding of software development life cycle models as well as in-depth knowledge of traditional project management principles and practices.

  • Adept at refinement, story splitting, estimation, velocity, retrospection, and other Scrum techniques.

  • Demonstrated knowledge of coaching development teams in organizational environments in which Scrum is not yet fully adopted and understood.

  • Demonstrated knowledge of large program/project management and scaled Agile methodologies preferred.

  • Planning and problem solving with product management and delivery teams.

  • Ability to maintain confidentiality pertaining to non-public business, financial and technological information, plans or data.

  • Possess high motivation and self-direction, sound problem solving skills, decision making and multi- tasking skills.

  • Ability to think analytically to solve problems individually and in a team environment.

  • Ability to work in a fast-paced, ever-changing environment.

  • Ability to listen, understand, and respond to external and internal customers’ needs in a timely manner.

  • Ability to work the time necessary to complete projects or meet deadlines.

  • Ability to manage multiple, concurrent projects, activities and tasks under time constraints.

  • Ability to effectively interface with staff at all levels.

  • Exceptional communication, teamwork and influencing skills that foster a collaborative and continuous-improvement environment.

  • Excellent facilitation and organizational skills.

  • Strong critical / analytical thinking and problem-solving skills.

  • High energy level, adaptive and a strong team player with a good work ethic.

  • Excellent understanding of concepts of project planning and project management techniques to assist in small projects and/or group initiatives.

  • Excellent ability to lead, train, mentor and help others grow in the careers.

  • Ability to influence a culture of working as partners, communicating openly and honestly, demonstrating excellence, and championing change.

  • Working knowledge of a variety of technologies and platforms, including legacy midrange, client / server and web services.

  • Understand core systems, applications and technical platforms.

  • Experience with Microsoft Azure DevOps, Project, Office and Visio.

  • Ability to evolve into a subject-matter expert who can easily liaise between IT and other departments.

  • Ability to become deeply immersed and knowledgeable about core business functions, processes and workflows associated with assigned business areas and projects.

  • Understanding of core business processes is a plus.

  • Experience with Microsoft Team Foundation Server, Microsoft Visual Studio Team Services, and/or Microsoft Azure DevOps is a plus.

Why Join CO-OP?

CO-OP is committed to fostering a workplace where every employee feels valued, respected, and connected. We are dedicated to understanding, attracting and engaging a diverse workforce; ensuring that our employee base reflects the consumers we serve; cultivating a workplace in which every employee can live up to their full potential. The result of this effort is an inclusive environment where diverse talent thrives. You will be part of an organization that focuses on a strong culture and embodies the credit union movement philosophy of People Helping People. CO-OP’s commitment to reflecting our own core values and purpose extends beyond how we serve our clients and the products that we deliver.

With more than 35 years of industry leadership, CO-OP Financial Services is the largest, most comprehensive credit union service organization in the nation. CO-OP serves as THE credit union technology engine, bringing payments solutions, engagement services and strategic counsel to help credit unions optimize member experiences to consistently provide seamless, personalized multi-channel offerings, while delivering secure, sophisticated fraud mitigation service.

CO-OP serves more than 3,000 client credit unions, with 60 million debit and credit cardholders, nearly 30,000 surcharge-free ATMs and more than 5,600 shared branches nationwide. Our vast technological ecosystem facilitates more than 6.5 billion transactions every year and equips credit unions of all sizes to deepen member engagement and prosper in the fast-paced world of fintech.

The Perks

  • Fun, challenging and, collaborative work environment with passionate colleagues that care deeply about the intersection of technology and human-centered financial services.

  • Great Work/Life Benefits – Paid Time Off (PTO), Maternity, Parental, Family Care, Adoption Leave Programs, Community Volunteer Time Off, and 10 Paid Holidays.

  • Health benefits – medical, dental, & vision plus wellness programs and gym reimbursements.

  • 401K with generous company match.

  • Tuition reimbursement.

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Job LocationsUS-IA-Des Moines | US

Req No. 2021-7951

Category Professional

Type Temporary