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Microsoft Corporation Principal Critical Environment Operations Manager in Des Moines, Iowa

Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I Principal Critical Environment Operations Manager, you will perform a key role in delivering the core infrastructure and foundation technologies for Microsoft's online services including Bing, Office 365, XBOX, OneDrive, and the Microsoft Azure platform.

Empower Billions!

The Cloud Operations + Innovation (CO+I) business is critical to delivering on this mission and vision, building and operating Microsoft’s cloud infrastructure, which is growing rapidly in response to unprecedented demand for Microsoft services. CO+I operates one of the largest cloud networks on the planet – comprised of more than 160 Datacenters, 130+ edge sites, 2+ million miles of fiber, and millions of servers and network and storage devices.

With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.

Be at the forefront of the action in CO+I as part of our global datacenter operations.

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.

Responsibilities

As the Principal Critical Environment Operations Manager you will drive the delivery of world-class critical environment support services across locations in your site/s. You will interact and maintain relationships with various authorities and partners across all sectors of the datacenter industry. You will use keen business acumen and financial management skills to manage operating costs effectively, while maintaining the highest standards of safety, security, and ecological responsibility. Excellent interpersonal awareness, ability to navigate ambiguity, and your mature communication skills will be pivotal in bringing your program management, technical abilities, and leadership experiences to a whole new level in supporting Microsoft’s success!

  • Empower a culture of safety, security, and compliance in all aspects of our Datacenter operations.

  • Lead teams of other Critical Environment Operations Managers, Mechanical, Electrical and Control System professionals supporting Microsoft's online services across sites at our campus and metro area.

  • Leadership, management, coaching, and development of Microsoft full time employees across datacenters in your campus

  • Manage teams that:

  • Oversee development of standard operating procedures/building operating protocols and drive their implementation.

  • Oversee the day-to-day operations of mechanical and electrical equipment in our Datacenters, to include being an escalation point for all facilities-related issues and responding to out-of-hours emergency calls and leading calls for emergency events.

  • Accountable for the critical environment support for all service lines ensuring the on-time and defect-free delivery of customer capacity within our SLA commitments

  • Financial management of critical environment site/s including the development of detailed budgets, forecasts, and management of operational and capital spend

  • Work with our partner groups and vendors to drive remediation of issues (inclduing energy and operational efficiency projects) from concept to completion.

  • Ensure compliance with applicable building and safety codes and local, state, and federal rules, codes, and regulations.

  • Management and oversight of all vendor/partner contracts and relationships including leased-facility landlords and CE service providers, and partner support teams

  • Establish and enhance strong working relationships and engagement with our Engineering Groups (EGs), and business partners and work with regional and global peers to share and build best practices across the entire datacenter portfolio

  • Learn, live, and coach the One Microsoft culture and values. Lead through change by bringing clarity, generating energy, and delivering success

  • Responsible for the planning and delivery of all supporting physical infrastructure, logistics, and the resources required to meet anticipated growth

  • Actively participate in incident management procedures relating to major incidents that impact Microsoft cloud services in your campus. This will include leading incident management calls with customers and senior leadership, the timely resolution of incidents, post-incident reviews, and the implementation of improvement plans

Qualifications

Required Qualifications:

  • 7+ years of leadership and management experience in a production, mission-critical, 24x7 operations environment

  • 4+ years of experience managing large vendor multi-year contracts and operating entities

  • 4+ years of experience leading, directly managing, and influencing an organization of full-time employees, across multiple disciplines and platforms

Preferred Qualifications:

  • BS/BA degree in Mechanical/Electrical Engineering, Computer Science, Mathematics, Telecommunications, or Technical college certification in mechanical/electrical engineering or services, or equivalent experience

  • Demonstrated ability to collaborate, present, and negotiate effectively across groups of various levels and disciplines, senior company leaders, engineers, suppliers, partners, and external customers

  • Knowledge of critical environment concepts and infrastructure (e.g. Electrical Distribution, Mechanical Cooling Systems, etc.)

  • A solid understanding of financial management, budgeting, and forecasting

  • Project or program management experience and certification(s) (e.g. Lean, Six Sigma, Kaizen, PMI, etc.)

  • 10 years of relevant experience managing data center operations, facility engineering operations, critical environment facilities, data center build outs and scaling, general manufacturing, or similar critical environment responsible for delivering results with strict deadlines and cost constraints.

  • Experience working on large scale Critical Environment projects

Background Check Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form (https://careers.microsoft.com/us/en/accommodationrequest) .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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