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Job Information

Aston Carter Member Enrollment Specialist in Des Moines, Iowa

Description:

  • Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies.

  • Complete correspondence in applicable systems.

  • Track and document all inquiries using the applicable systems.

  • Complete associated tasks according to the established guidelines.

  • Track and document all inquiries using the applicable systems.

  • Meet Quality Assurance (QA) and other key performance metrics.

  • Facilitate the fulfillment of caller requests for materials via mail, email, or download.

  • Transfer/refer consumers to appropriate entities according to the established guidelines.

  • Escalate calls or issues to the appropriate designated staff for resolution as needed.

  • Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems

Skills:

customer service, call center, administrative, scheduling

Top Skills Details:

customer service, call center, administrative, scheduling

Additional Skills & Qualifications:

IDEAL CANDIDATE:

Customer Service/Call Center Experience (6+ Months)

Healthcare Experience (Does not need to be in a call center/customer service experience. Can be from a doctors' office, clinic, insurance, etc.)

Experience Level:

Entry Level

About Aston Carter:

Aston Carter is a distinguished global provider of recruitment and staffing services to companies requiring highly specialized business professionals. As a Best of Staffing® Client and Talent leader, Aston Carter has an unrivaled commitment to delivering first class service to clients and business professionals across a variety of disciplines, including Accounting and Finance as well as Governance, Risk and Compliance. With more than 60 offices across Europe, Asia Pacific and North America, Aston Carter provides local, regional and global expertise to drive value and meet our customers' unique needs. Aston Carter is a division of Aerotek. Aerotek is an operating company of Allegis Group, a global talent solutions provider.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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