Randstad Level 1 Help Desk Support in Des Moines, Iowa

Level 1 Help Desk Support

job details:

  • location:Des Moines, IA

  • salary:$11.50 - $13.25 per hour

  • date posted:Wednesday, June 13, 2018

  • job type:Contract

  • industry:Finance and Insurance

  • reference:627105

job description

Level 1 Help Desk Support

Project and Day to Day

  • Following established guidelines, responds to telephone inquiries concerning support, processing or request procedures, systems status and network connectivity.

  • Documents and may resolve basic problems regarding business applications and hardware and software.

  • Records inquiries, repair and service requests, resolves or directs request to appropriate technical area or vendor, tracks status and follows up to ensure client satisfaction.

  • Escalates to senior staff when solution is unclear.

  • Reports problems with procedures.

  • Working with the Retail Line of Business