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Robert Half International Help Desk Analyst II in DES MOINES, Iowa

Description

The Help Desk Engineer Tier 2 will be responsible for equipment set up for office use, resolving escalated Help Desk tickets in a timely manner (preferably ServiceNow experience), and providing technical support to users remotely and in-office. Because this role is very visible within the company, you will have the opportunity to make a positive impact on the department and organization. How you will make a difference: On-site and remote 1st and 2nd level support. Creating Users/Groups, managing access rights to files/Folders. Hardware/Software troubleshooting: including PC Windows 7, and Windows 10. Making recommendations on hardware and software procurement to support business goals. Ensure that systems enforce global IT Policies and security policies. Expertise in troubleshooting, configuration, and repair of the server, network, email, file shares, PCs, and Audio/Visual equipment Manage and execute project strategies

For immediate consideration for this opportunity, please find Chris Parker on LinkedIn for contact info at https://www.linkedin.com/in/chris-parker-186b993/ or direct apply.

Bachelors degree or certifications and equivalent experience in related field 2+ years of experience in the field Active Directory: Server 2008, 2012 Experience in a mid-size company Basic networking experience Knowledge of Office 365, XP, Windows 7, Windows 10 Hardware/Software troubleshooting: including PC, Laptops, and Printers Strong oral and written communication skills Excellent Customer Service and interpersonal skills

For immediate consideration for this opportunity, please find Chris Parker on LinkedIn for contact info at https://www.linkedin.com/in/chris-parker-186b993/ or direct apply.

Requirements

MS Office 365, MS Outlook, VMware, Active Directory, MS Exchange Server, MS Terminal Server

Robert Half Technology matches IT professionals with some of the best companies on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities. Our personalized approach, innovative matching technology and global network with local market expertise help you find the technology jobs that match your skills and priorities — fast. By working with us, you have access to challenging opportunities, competitive compensation and benefits, and training to enhance your skill sets.

From philanthropy to environmental stewardship to employee programs, Robert Half is proud to have an active role in the communities in which we live and work. Our company has appeared on FORTUNE’s “Most Admired Companies” list every year since 1998.

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Contact your local Robert Half Technology office at 888.490.4429 or visit www.roberthalf.com/jobs/technology to apply for this job now or find out more about other job opportunities.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

© 2020 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.

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Salary: DOE

Location: DES MOINES, IA

Date Posted: September 18, 2020

Employment Type: Temporary

Job Reference: 01500-0010804649

Staffing Area: Technology u0026 IT

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