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CompuCom Field Service Technician - Printers, POS in Des Moines, Iowa

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* * * Contract to Hire Opportunity * * *

We are currently in need of a Dispatch Support Tech to perform break-fix work in the Des Moines area (50301) . Standard hours are Mon-Fri, 9 am to 6 pm, flexible at times to cover weekends and evenings, also will have rotational on-call responsibilities.

  • Technician will travel to each client's location to provide services

  • Must maintain good customer focus meeting deadlines and service level agreements (SLAs)

  • Maintains, analyzes, troubleshoots, and repairs desktops, laptops, servers, printers, and POS

  • Performs Printer support including hardware break-fix, IMAC, and project work

  • Works under general supervision

Required qualifications:

  • 2+ year(s) supporting printers and/or MFDs (multi-function displays), including software and break-fix

  • 2+ year(s) of customer service experience

  • POS support skills a plus

  • Reliable transportation required (this is a driving position – reimbursed accordingly)

  • Must be able to work staggered or late shifts possibly including evenings and/or weekends

  • Need to be very personable as they will be interacting with a wide range of users and environments

  • Ability to work on a ladder or lift required

  • Ability to lift up to 50 lbs. required

Preferred qualifications:

  • Lexmark and Dell client / enterprise experience a plus

  • OEM Printer Warranty Certifications

  • OEM Laptop / Desktop Warranty Certifications

  • Server experience would be a bonus

  • A+ certification

W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. * e X cell ™ Supports Equal Employment Opportunity* e X cell ™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit .