CompuCom Field Service Technician - Printers, POS in Des Moines, Iowa
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We are currently in need of a Dispatch Support Tech to perform break-fix work in the Des Moines area (50301) . Standard hours are Mon-Fri, 9 am to 6 pm, flexible at times to cover weekends and evenings, also will have rotational on-call responsibilities.
Technician will travel to each client's location to provide services
Must maintain good customer focus meeting deadlines and service level agreements (SLAs)
Maintains, analyzes, troubleshoots, and repairs desktops, laptops, servers, printers, and POS
Performs Printer support including hardware break-fix, IMAC, and project work
Works under general supervision
2+ year(s) supporting printers and/or MFDs (multi-function displays), including software and break-fix
2+ year(s) of customer service experience
POS support skills a plus
Reliable transportation required (this is a driving position – reimbursed accordingly)
Must be able to work staggered or late shifts possibly including evenings and/or weekends
Need to be very personable as they will be interacting with a wide range of users and environments
Ability to work on a ladder or lift required
Ability to lift up to 50 lbs. required
Lexmark and Dell client / enterprise experience a plus
OEM Printer Warranty Certifications
OEM Laptop / Desktop Warranty Certifications
Server experience would be a bonus
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. * e X cell ™ Supports Equal Employment Opportunity* e X cell ™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com .
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