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Storey Kenworthy Field Operations Manager in Des Moines, Iowa

Job Descriptions:

All of our employees make a difference whether it's customer-facing, in our community, or within our walls. We are a family-owned and operated business that has been serving the Midwest for over 80 years. We are the trusted statewide leader, creating innovating solutions, and driving the ultimate customer experiences.

In this role, as Field Operations Manager you’ll be responsible for the overall management of furniture installation across the state, using internal and external resources and labor, and ensuring a high level of customer satisfaction while maintaining a profitable business operation.

As a leader of others, you will directly impact the success, profitability, and development of team members by setting clear expectations and coaching team members. Leaders in our organizations are expected to demonstrate and are held accountable to align with our leader model and core values.

This is a vital role within our company, where every day is an adventure and you have a huge impact on our growing company. If this position sounds like you could be the right fit, apply now!

Required Experience:

Essential Job Duties and Responsibilities

  • Recruits, hires, trains, and develops high caliber personnel for the installation department

  • Manages furniture operations installers: monitors assignments / projects & assesses quality of work; communicates department goals, performance expectations & work standards; conducts one-on-ones with employees and provides ongoing feedback to team members, assessing development needs for continued growth and development; identifies training opportunities for employees; recommends staffing changes and participates in interviewing and selection; works with Partner, Operations and Human Resources to resolve employee issues taking corrective action.

  • Conducts key job site visits to evaluate projects on but not limited to: work quality, job site conditions and overall job performance. Ensures all safety procedures are followed.

  • Assists team with troubleshooting and problem resolution in all areas of projects.

  • Ensures projects are completed on time and all warranty, punch, and service work is clearly communicated and completed

  • Collaborates and conducts weekly team meetings to discuss installation projects; identifies and discusses challenges, resolutions, progress, resources and shared resource needs and opportunities; share best practices.

  • Provides input to Partner, Operations on annual department goals; recommends / implements strategies that will meet goals.

  • Manges the furniture installation budget statewide; plans for and uses resources efficiently; constantly identifies ways to reduce costs

  • Establishes and monitors KPIs for furniture installation; fosters a culture of Continuous Improvement

  • Other duties as assigned.

Keyword: Operations, Management, Field Operations, Installation, Project Management, Construction, Leader

From: Storey Kenworthy