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Fiserv Client Technical Support Rep in Des Moines, Iowa

Position Description

At Fiserv, you'll find an environment that values partnership and flexibility. Our rare combination of expertise and creative spirit helps us provide the most comprehensive financial solutions to banks and businesses worldwide. We're helping more businesses move money faster and more easily than ever before. Explore the possibilities of a career with Fiserv and Find Your Forward with us.

It is an outstanding time to join Fiserv and take on a rewarding and challenging role that helps to drive significant change in a rapidly evolving and growing organization.

What does a great Client Care Technical Analyst do?

As a Client Technical Support Engineer, you will work on an energized team to provide exceptional support of our DNA Core Banking Deposits application to our financial institution customers. You will get to collaborate with team members throughout the organization to investigate and resolve customer concerns and requests. In this role you will spearhead the troubleshooting, testing, documentation, communications and relationship management to some of the most well know financial institutions in the nation and world. You will play a very important role as the voice and the face of Fiserv to our entire customer base. The right person for the job is a professional and passionate about providing excellent client service. They are committed to do whatever is necessary to work as a team member that puts client support at the top of the priority list. The Client Technical Support Representative, will become a domain expert for our DNA product Suite.

As a Client Care Technical Analyst, you can look forward to

  • You will provide consultation, training and support to the client before, during and after implementation, including the correct use of the system and application procedures. Focus will be on our deposit product within DNA.

  • Understand and manage client expectations ensuring client priorities and high impact items are addressed in a timely manner.

  • You will support our clients utilizing our products and services.

  • You will Log, track and manage all incoming calls professionally, maintain current notes, provide timely and accurate resolution of client issues, ensuring client satisfaction.

  • Provide detailed analysis of issues received from clients. May utilize SQL or Logic to analyze client data.

  • You will be able to stage test scenarios in test environments, recreating and documenting each step as reported by client.

  • Communicate progress and any potential problems to manager for awareness and/or resolution.

  • Collaborate extensively with internal departments to resolve client issues, actively contributing to the effectiveness of the team.

  • Provide superior client support through excellent written and verbal communication, responsive follow through, and advocacy for client issues within internal departments.

Basic qualifications for consideration:

  • High School diploma or equivalent required; Bachelor’s degree preferred

  • 2 + years’ experience in financial industry field. Preferably in the Banking or the Credit Union industry.

Preferred qualifications for consideration

  • Must be able to make decisions and solve problems that are general in nature and for which there are precedents.

  • Past experience in an analytical and customer facing role.

  • Proficient PC skills, Microsoft Office application experience & Microsoft SQL Server experience.

  • Strong problem-solving, communication and interpersonal skills.

  • Dedication to quality and high-level customer satisfaction

  • Excellent follow-up skills and attention to detail.

  • Ability to deal with time constraints, emotional situations and conflict

  • Ability to work well independently and within a team

  • Previous experience with DNA and/or other Fiserv experience a plus.

Travel Required:

  • Ability to travel alone or as part of a team.

Work Environment:

  • On Site or Remote

Learn more about us.

In this role you will be aligned with our Open Solutions division which offers multi-charter solutions to banking and credit union clients in a shared services model. Its flagship product, the DNA™ platform, is a real-time, open technology account processing solution for financial institutions seeking a modern technology architecture and looking to benefit from the power of data and integration.

Life moves fast. And as it does, we know most people aren’t thinking about “financial services” But we are.

We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely.

We’re Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. The company’s approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought.

Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE™ 500 company and one of FORTUNE Magazine World’s Most Admired Companies for the sixth consecutive year, we are committed to excellence and purposeful innovation.

We welcome and encourage diversity in our workforce. We are an equal opportunity employer/disability/vet.

Explore the possibilities of a career with Fiserv and Find Your Forward with us.

Fiserv is an Equal Opportunity Employer/Disability/Vet. Visit http://www.careers.fiserv.com/eeo for more information.

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